Remote Customer Experience Specialist — Healthcare Platform

Clipboard; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading remote customer support platform is seeking experienced professionals to provide empathetic support to healthcare staff. Candidates must have fluent English and 2+ years of related experience. This role operates 24/7 and requires Saturday and Sunday availability. You will resolve issues via chat, voice, and email while navigating tools like Zendesk and Salesforce. Join a fast-paced environment focused on growth and operational excellence.

Qualifications

• Minimum 2+ years of experience in customer support via chat or voice.
• 2+ years using CRMs like Zendesk or Salesforce in a work setting.
• Strong attention to detail and sound judgment, especially under pressure.

Responsibilities

• Deliver accurate and empathetic support to healthcare professionals.
• Navigate tools like Zendesk and Salesforce to resolve issues.
• Monitor trends and flag recurring issues or process gaps.

Skills

Fluent, professional-level English

Customer support experience (2+ years)

Experience with CRMs like Zendesk or Salesforce (2+ years)

Experience with Google Workspace (2+ years)

Proactive problem-solver

Attention to detail

Collaborative attitude

Job description

A leading remote customer support platform is seeking experienced professionals to provide empathetic support to healthcare staff. Candidates must have fluent English and 2+ years of related experience. This role operates 24/7 and requires Saturday and Sunday availability. You will resolve issues via chat, voice, and email while navigating tools like Zendesk and Salesforce. Join a fast-paced environment focused on growth and operational excellence.