Customer Support Agent - Grow to Tier 2 Escalations

Clutch Canada; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cross-border fintech company in London is seeking a Customer Support Agent to provide exceptional service to customers. The role involves resolving customer issues, documenting interactions, and collaborating with teams to ensure satisfaction. Ideal candidates have at least 1 year of experience, strong communication skills, and proficiency in English plus an additional language. This position offers a clear path for professional growth within the company.

Qualifications

• 1+ years of experience in customer support or a similar customer-facing role.
• Fluent in English plus one other language such as Bengali, Nepali, Hindi, or Portuguese.

Responsibilities

• Provide timely support to customers via chat, email, and phone.
• Resolve common customer issues efficiently.
• Accurately document customer interactions and resolutions.
• Collaborate closely with other agents and internal teams.

Skills

Excellent communication skills

Patience

Empathy

Problem-solving abilities

Multitasking abilities

Organised

Detail-oriented

Tools

Customer management tools

Ticketing tools

Job description

A leading cross-border fintech company in London is seeking a Customer Support Agent to provide exceptional service to customers. The role involves resolving customer issues, documenting interactions, and collaborating with teams to ensure satisfaction. Ideal candidates have at least 1 year of experience, strong communication skills, and proficiency in English plus an additional language. This position offers a clear path for professional growth within the company.