Field Service Engineer - Road Machinery

SMT GB; City of Edinburgh; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering firm is looking for a Field Service Engineer specializing in road machinery. The successful candidate will repair and maintain Dynapac and Volvo equipment across central Scotland, ensuring excellent service delivery. Candidates should possess a formal engineering qualification and have experience in heavy construction plant maintenance. Competitive salary and benefits include pension contributions, generous leave, and wellness programs.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Wellbeing App offering discounts

Counseling and Coaching sessions

Free Will writing service

24/7 Doctor access

Healthcash plan for all employees

Family Friendly policies

Company events

Qualifications

• Experience in repairing and maintaining heavy construction plant.
• Proven technical competence on diesel engines and hydraulics.
• Ability to problem solve with high level of diagnostic skills.
• Experience with welding and fabrication is desirable.

Responsibilities

• Service and repair Dynapac Machinery and Volvo construction equipment.
• Identify and solve mechanical problems using diagnostic tools.
• Seek additional service revenue opportunities.
• Maintain accurate electronic reports and timesheets.

Skills

Mechanical problem identification

Advanced diagnostic skills

Customer communication

Computer proficiency

Attention to detail

Education

Formal engineering qualification in Plant Maintenance or related discipline

Tools

Technical diagnostic equipment

Tablet for reports

Job description

Grade:11

Location:Home based but covering the central belt of Scotland

Contract:Full-time, permanent

About the Role

We are looking for a Field Service Engineer - Road Machinery this role will be part of team of engineers covering the central belt of Scotland.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager.

What you will be doing

• Service and repair Dynapac Machinery, Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems

Desirable

• Experience of Welding and Fabrication

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife – Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield – Cashplan for all employees
• Family Friendly policies
• Company events