Associate Research Consultant, CoStar - London

costar; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading real estate information provider in London is seeking an Associate Research Consultant responsible for managing commercial real estate data and delivering exceptional client support. Candidates should have strong communication skills and a background in customer service. The role offers comprehensive training and extensive benefits, including medical cover and 28 days of annual leave.

Benefits

Full private medical cover

Dental cover

Life assurance

28 days of annual leave

Competitive pension

Qualifications

• Experience in a customer service environment, ideally within a corporate context.
• Natural curiosity and persistence in conducting research.
• Proven success in meeting metrics or key performance indicators (KPIs).

Responsibilities

• Contribute to the growth of an accurate commercial real estate database.
• Conduct calls to obtain property and transaction data.
• Provide ongoing training and support to clients.

Skills

Excellent communication skills

Investigative research

Proficiency with Excel

Customer service experience

Interest in commercial real estate

Education

Bachelor’s degree or equivalent experience

Job description

Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. CoStar is on a mission to digitize the world’s real estate, empowering people to discover properties, insights and connections that improve their businesses and lives. With more than 35 years in the industry, CoStar delivers unique offerings to customers and continuously drives innovation. We are a global leader in commercial real estate information, analytics and news, with data on over 5.9 million properties across every market.

Learn more about CoStar.

Role Description

As an Associate Research Consultant, you are responsible for identifying, validating and documenting the key element to CoStar’s success: our data. Through building relationships with industry stakeholders, you will capture market-critical information that enables clients to make informed, high-impact business decisions. You will help clients maximise CoStar Group’s marketing and information products, from helping brokers and owners increase exposure of their listings on LoopNet, to training new clients to run effective searches in CoStar. You will curate listings to ensure maximum visibility on our platform. A key success factor is delivering exceptional customer support and maintaining high-quality data.

Responsibilities

• Contribute to the growth of an accurate and complete database of commercial real estate inventory
• Conduct daily inbound and outbound calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
• Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market
• Monitor client usage and engage clients to use CoStar products in new and effective ways
• Build and maintain mutually beneficial relationships with clients
• Act as a first point of contact for new clients and support early adoption of the product
• Provide ongoing training and support to clients to increase product use and knowledge
• Partner with clients to help position and market their properties on the CoStar platform for the market/audience
• Partner closely with CoStar sales organization to onboard and resolve client inquiries
• Provide exceptional service to all clients with a high level of personal attention

Qualifications

• Bachelor’s degree or equivalent experience
• Experience in a customer service environment, ideally within a corporate context
• Excellent communication skills and ability to engage with people at all levels of seniority
• Strong interest in the commercial real estate industry
• Experience and proficiency with Excel, including data manipulation, filtering and basic formulas
• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Proven success performing to metrics or key performance indicators (KPIs)
• Training takes place in the US; candidates must be eligible to travel to the US for training dates

What’s in It For You?

Working at CoStar Group means a culture of collaboration and innovation, with an outstanding working environment in iconic buildings such as The Shard and Blue Fin or other UK hubs. Perks include full private medical cover, dental cover, life assurance, member rewards, 28 days of annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and more.

Our Associate Research Consultants receive comprehensive training emphasizing commercial real estate principles, branding techniques, and client service skills, with opportunities to gain subject matter expertise. Training takes place in the US; applicants must be eligible to travel to the US.

At CoStar, we recognise the value of diversity and promote equality. We aim to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from women, disabled people and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented in the industry.

#LI-AH4

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing