Customer Success Intern: Onboarding & Support

Black Nova Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing tech company in the City of London is seeking a Customer Support Representative. The successful candidate will assist with customer data setup, onboarding activities, and support tasks. Proficiency in Excel and Google Sheets, along with excellent communication skills, is required. This role promises hands-on experience in customer operations and the opportunity for long-term growth within a dynamic team.

Benefits

Real-world experience in customer operations

Friendly and fast-paced team

Possibility of long-term opportunities

Qualifications

• Good spoken and written English communication skills.
• Strong attention to detail and a methodical approach to work.
• Proficiency with Excel formulas and Google Sheets.
• Willingness to learn new software tools and systems.
• Organised, proactive, and able to follow through on tasks.
• Team-oriented with a positive, collaborative mindset.

Responsibilities

• Assist in organizing and uploading customer data into the system.
• Help set up customer accounts and ensure a smooth onboarding experience.
• Support with administrative activities like updating FAQs.
• Adopt B2B communication softwares and ensure everything is updated.
• Use Excel formulas and Google Sheets to manage customer data.
• Work closely with the CS and Product teams to provide support.
• Build familiarity with SaaS tools and customer processes.

Skills

Good spoken and written English communication skills

Strong attention to detail

Proficiency with Excel formulas and Google Sheets

Willingness to learn new software tools

Organised and proactive

Team-oriented

Job description

A fast-growing tech company in the City of London is seeking a Customer Support Representative. The successful candidate will assist with customer data setup, onboarding activities, and support tasks. Proficiency in Excel and Google Sheets, along with excellent communication skills, is required. This role promises hands-on experience in customer operations and the opportunity for long-term growth within a dynamic team.