Maps Reporting Specialist with SPANISH Language

Cognizant; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology company is seeking a Maps Reporting Specialist with Spanish language skills to join their London team. You will provide exceptional customer support, analyze map data, and collaborate with a global team. The ideal candidate has strong communication skills in English and Spanish, a background in technical support, and a keen attention to detail. This role offers a hybrid work model based in London.

Qualifications

• Good oral & written communication skills in English and Spanish.
• Technical support experience of 2+ years.
• Ability to perform information validation if required.

Responsibilities

• Deliver exceptional customer support for the maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Fluent English

Fluent Spanish

Customer service background

QGIS skills

Mac OS X experience

Research skills

Attention to detail

Education

Graduation/15 years education

Job description

Maps Reporting Specialist with SPANISH Language

Location : London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model : Hybrid.

Responsibilities

We are looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Spanish Language! Your responsibilities include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Good oral & written communication skills, and ability to read, write, & speak fluent English and Spanish.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.
• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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