Senior Technical Support Engineer: AI Platform Debugging

LangChain; City Of London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading AI technology firm in the City of London seeks a Senior Technical Support Engineer to lead customer support for technical users. You will be responsible for diagnosing customer issues, collaborating with engineering, and improving internal tools. The ideal candidate has over 4 years of experience in technical support, strong skills in troubleshooting APIs and distributed systems, and is proficient in Python. Competitive salary range is £100,000 - £130,000 annually.

Benefits

Competitive salary

Equity stake

Comprehensive benefits

Qualifications

• 4+ years in technical support or solutions engineering roles.
• Expert troubleshooting skills across APIs, SDKs, and distributed systems.
• Experience supporting enterprise customers.

Responsibilities

• Diagnose issues and be the go-to escalation point.
• Work with engineering to resolve bugs and advocate for customers.
• Build internal tooling and runbooks for complex issue triage.

Skills

Technical support experience

Troubleshooting APIs

Programming in Python

Kubernetes knowledge

Collaboration with engineering

Tools

Datadog

Docker

OpenTelemetry

Job description

A leading AI technology firm in the City of London seeks a Senior Technical Support Engineer to lead customer support for technical users. You will be responsible for diagnosing customer issues, collaborating with engineering, and improving internal tools. The ideal candidate has over 4 years of experience in technical support, strong skills in troubleshooting APIs and distributed systems, and is proficient in Python. Competitive salary range is £100,000 - £130,000 annually.