Account Manager Role

G.R.E. Recruitment; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A recruitment agency is seeking Account Managers / Customer Success Executives for a leading SaaS company in Surrey. This role involves managing client relationships with no sales involvement, focusing on ensuring clients get the most out of their products. Candidates must be able to commute daily and work fully onsite, earning between £30,000 and £50,000 depending on experience.

Qualifications

• Experience in pure account management with no sales involvement.
• Experience in managing client technical journeys.
• Ability to handle and resolve tickets effectively.

Responsibilities

• Manage client relationships without sales pressure.
• Assist clients in maximizing their use of the product suite.
• Resolve client inquiries and support tickets.

Skills

Account management

Customer support

Cross/upselling to clients

Ticket resolution

Job description

Account Manager Role / Customer Success Executive / Customer Support - Leading SaaS based Company - Surrey - Fully Onsite 5 days per week - £30,000 - £50,000 DOE

• Are you looking for a Pure Account Management role with ZERO BD / Sales involved?
• Do you have experience of cross / upselling to existing SaaS based clients?
• Have you managed a client through a technical journey of how to get the best out of their product suite?
• Are you used to picking up tickets and working on them until solutions are found?

G.R.E. Recruitment is delighted to partner with this leading SaaS based company to support them with the hire of x2 Account Manager / Customer Success Executives.

These roles are fully onsite 5 days per week so all candidates must live commutable to Surrey on a daily basis.

They work alongside some of the biggest names in their industry in the UK and some in Europe.

Skill...