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Client: Motorsport UK

Location: Bicester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 24.04.2025

Expiry Date: 08.06.2025

Medical and Membership Administrator

Department: Membership

Location: Motorsport UK, Bicester Motion

Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri

Line Manager: Head of Membership

Direct Reports: None

Grade: C

Join Our Team as a Medical and Membership Administrator at Motorsport UK!

The Membership team at Motorsport UK is dedicated to delivering exceptional service to its members, ensuring prompt and efficient processing of annual competition licence applications. Certain competitors are required to provide detailed medical information to support their licence applications, ensuring the safety of all participants in the competitive environment.

The Medical and Membership Administrator will play a key role in specifically handling applications from competitors who need to submit this enhanced medical information. The primary objectives associated with this role will be:

1. Provide administrative and customer service support to members, specifically on all medical licensing matters, in line with the prevailing medical requirements of approved competitor applications.
2. Coordinate the flow of required information between members and Motorsport UK’s medical panel to streamline the application and approval process.
3. Support the Membership team with normal day-to-day activities such as processing member applications, renewals, and answering queries.

Additional Responsibilities

1. Liaise with retained medical consultants to obtain approval for applications.
2. Correspond with applicants and ensure that they are kept up to date on the progress of their application and any additional information that might be required.
3. Process competition and other licence registrations as part of the Membership team.
4. Act as an observer to the Medical Cross-Discipline Committee.
5. Liaise with Motorsport UK Medical Advisors and the Motorsport UK Chief Medical Officer (CMO) as part of the approvals process.
6. Act as the first point of contact for applicants with medical conditions and general medical enquiries by all forms of communication (telephone, email, and letter).
7. Act as the first point of contact for disabled drivers, providing advice and guidance.
8. Develop and maintain an accurate case status log.
9. Escalate more complex medical issues to the CMO for Motorsport UK/Medical Advisor.
10. Regularly review the systems and processes within the Medical Function to ensure the most effective experience for applicants with medical conditions.
11. Ensure all processes around medical administration are accurately documented and kept up to date in line with the latest guidance.
12. Ensure records are maintained in a confidential manner respecting all General Data Protection Regulations and guidelines for medical data.

The Person

1. Strong administrative skills with the ability to coordinate information to effectively progress cases through to resolution.
2. Consistent attention to detail and effective time management skills.
3. Excellent customer service, communication, and interpersonal abilities.
4. Proven experience in managing challenging conversations.
5. Proactive and adaptable in a dynamic work environment.
6. Demonstrated ability to manage high-volume administrative workloads.
7. Ability to collaborate with a wide variety of stakeholders at different levels within an organisation.
8. Evidence of evolving working practices and identifying new methods to enhance service efficiency and effectiveness.
9. Ability to maintain the highest levels of integrity when handling confidential information.
10. Highly proficient with Microsoft Office.
11. The ability to travel to the Motorsport UK offices.
12. Eligible to work within the UK.
13. A basic understanding of health issues (such as cardiac problems, epilepsy, respiratory conditions) which may impact a driver’s ability to safely control a vehicle.
14. Previous experience of working within a medical setting.

To apply for this vacancy, please forward a copy of your CV and Cover Letter to [emailprotected]