Business Analyst

DS Smith; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading packaging firm in Greater London is seeking a Business Analyst to drive digital transformation projects. The role involves gathering requirements, enhancing operational efficiency, and facilitating collaboration between business and IT teams. Ideal candidates will have strong analytical and communication skills, familiarity with Agile methodologies, and experience in FMCG or print management. This position offers a competitive salary along with various employee benefits, including a pension scheme and 25 days holiday.

Benefits

Competitive salary

Pension scheme & Life insurance

25 days holiday plus Bank Holidays

Employee Assistance Programme

Qualifications

• Experience in FMCG or print management environments is highly desirable.
• Proficiency with data analysis and reporting tools.
• Understanding of customer integration technologies.

Responsibilities

• Gather, analyse, and document business and functional requirements.
• Design and recommend effective digital solutions.
• Support multiple concurrent projects ensuring alignment with strategic goals.

Skills

Analytical skills

Communication skills

Problem-solving skills

Stakeholder engagement

Collaboration

Education

Relevant certifications in business analysis

3+ years in Business Analyst role

Tools

M365

Visio

Job description

TMS (Total Marketing Support) – A DS Smith Company

Location: Salford, Manchester (Hybrid)

Reports to: Digital Enablement Lead

TMS (Total Marketing Support) are a subsidiary company of DS Smith. TMS provide Point of Sale Marketing solutions for leading brands as well as specialised packaging solutions.

TMS is undergoing an exciting period of digital transformation, and we are seeking a Business Analyst to support the delivery of digital projects that enhance operational efficiency, business performance, and customer integration. This role is central to ensuring technology solutions align with business needs and deliver measurable value. Experience within print management or FMCG environments is highly desirable.

Responsibilities

• Gather, analyse, and document business and functional requirements in collaboration with stakeholders
• Assess existing processes, identifying opportunities to streamline workflows and improve efficiency through technology
• Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience
• Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals
• Facilitate workshops, meetings, and communication between business teams and IT
• Produce clear documentation including process maps, business cases, user stories, and specifications
• Support testing and validation activities to ensure solutions meet business expectations
• Assist with change management, including the creation of training materials and supporting user adoption
• Contribute to system and data integration initiatives that improve customer-facing and internal processes
• Apply sector knowledge (FMCG or print management) to ensure solutions meet industry-specific requirements
• Support the adoption of digital tools across departments and contribute to post‑implementation reviews
• Maintain awareness of emerging technologies and support the development of best‑practice standards for business analysis

Additional Information

• Reports to: Digital Enablement Lead
• Hybrid working available
• Occasional travel may be required for stakeholder engagement and project workshops

Person Specification

• Strong analytical and problem‑solving skills with the ability to translate business needs into practical solutions
• Excellent communication and interpersonal skills, with confidence engaging stakeholders at all levels
• High attention to detail and a commitment to producing high‑quality outputs
• Adaptable, proactive, and comfortable working in a fast‑paced environment with competing priorities
• Collaborative approach with the ability to influence and negotiate effectively
• 3+ years’ experience in a Business Analyst role within IT, digital transformation, or similar environments
• Familiarity with Agile and Waterfall delivery methodologies
• Experience in FMCG or print management is highly desirable
• Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
• Understanding of customer integration technologies (e.g., APIs, CRM platforms)
• Experience with data analysis and reporting tools; relevant certifications are advantageous

What we can offer you:

• Competitive salary
• Qualifying Sick Pay scheme
• Pension scheme & Life insurance
• Share Save scheme
• Income Protection
• 25 days holiday plus Bank Holidays
• Employee Assistance Programme
• Virtual GP, Occupational Health & free Flu vaccine
• Cycle to Work and shopping discounts

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.