Service Administrator

Black & McDonald; Kingswear; On-site; GBP 25,000 - 35,000; Full time

Job summary

A multi-trade service provider in the United Kingdom is seeking a motivated individual for a customer service role. Responsibilities include managing service calls, supporting technicians, and handling administrative tasks. The ideal candidate should have strong organizational and communication skills, with previous customer service experience. Familiarity with administrative processes and CRM systems such as JD Edwards is beneficial. This role is perfect for someone eager to contribute to a supportive team in a dynamic environment.

Qualifications

• Previous experience in customer service and client interaction.
• Administration experience would be considered an asset.
• Knowledge and/or experience in accounting would be considered an asset.

Responsibilities

• First point of contact for the service line.
• Support technicians with dispatch and scheduling.
• Maintain training matrix for service technicians.

Skills

Organization and time management

Proficient in Microsoft Office applications

Strong verbal and written communication

Customer service experience

Education

Administration or Accounting Certificate/Diploma

Tools

JD Edwards or similar CRM

Job description

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family‑owned and family‑run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer‑focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

If you are committed and collaborative professional looking to contribute to a hard‑working, innovative team, this opportunity is for you.

SUMMARY OF DUTIES

• First point of contact for the service line (dispatch, opening work orders, creating PO’s, service calls and general customer inquiries)
• Support technicians with dispatch and scheduling of service calls, maintenance work and planned repairs
• Maintain training matrix for service technicians‑book training courses and travel as required
• Engagement and support for NS service shared general inbox
• Support for FMO administrators, as required
• Administrative support for managers, supervisors, working foreman and service technicians
• Attend weekly WIP meetings with OPS supervisor and working foreman assisting in management of the WIP reports
• Adding new vendors and customers to JD Edwards
• Manage PO RNV (purchase order‑received not yet vouchered) report for service technicians
• Respond to inquiries regarding accounts payable/receivable
• Prepare customer reports as required

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Customer Focus
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Teamwork and Collaboration

EDUCATION REQUIREMENTS

• Administration or Accounting Certificate/Diploma would be considered an asset, but not required

WORK EXPERIENCE REQUIREMENTS

• Previous experience in customer service and client interaction
• Administration experience would be considered an asset
• Knowledge and/or experience in accounting would be considered an asset
• JD Edwards or similar CRM experience would be considered an asset

KEY ATTRIBUTES

• Energetic and Motivated -A motivated person is someone who has a strong desire to achieve a goal and is willing to do whatever it takes to succeed. They are usually very driven and focused, and they never give up easily. Motivated people are also typically very organized and disciplined. They are trusted by others, focused and have great confidence in their own abilities.
• An Organizer -You are known by those around you for your organizational skills--no detail is too small to be overlooked. You are trusted and take ownership of a task and report back on your progress. From goal setting through to execution you play an integral role in delivering high quality work in a deadline driven environment. You enjoy a blend of working in teams and working independently
• Detail Oriented -You are an individual who possesses a high level of attentiveness and precision in their work or activities. You are someone who pays close attention to the finer points, small elements and specific aspects of a task, project or situation. This quality involves being thorough, meticulous and careful in one’s approach with a focus on accuracy and completeness

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Organization and time management
• Experience in an office setting
• Proficient in Microsoft Office applications
• Ability to work with multiple deadlines in a fast‑paced environment
• Strong verbal and written communication
• Strong people skills with experience supporting customers and engaging with them on a daily basis