IT Customer Success Manager

Stratospherec Ltd; Guildford; On-site; GBP 42,000 - 50,000; Full time

Job summary

A UK software company seeks an IT Customer Success Manager in Guildford. This full-time, on-site role is essential for customer care, supporting clients and managing their systems. The ideal candidate will have customer service experience, strong communication skills, and an interest in the tech industry. Competitive salary of up to £50k per annum with 28 days holiday plus Bank Holidays.

Benefits

28 days' holiday plus Bank Holidays

Competitive salary up to £50k depending on experience

Qualifications

• Previous customer service experience is essential.
• Account management experience is a bonus.
• Excellent time management and organisational skills are necessary.

Responsibilities

• Manage ticketing system for customer support.
• Evaluate incoming customer requests and communicate internally.
• Provide customer systems training and onboarding.

Skills

Customer service experience

Account management

Time management

Organisation

Verbal communication skills

Experience with ticketing systems

Job description

IT Customer Success Manager - UK Software company in Guildford - to £50k per annum

My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full-time.

This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.

They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!

Main Responsibilities

• Manage ticketing system for customer bugs, features and support.
• Critically evaluate incoming customer requests and communicate internally.
• New system features and regression testing.
• Customer systems training.
• Develop training material as required.
• Lead regular client meetings and support the acquisition of new customers.
• Liaise with customers to implement the company systems into their business.
• Customer onboarding and integrations.
• Create and proofread internal procedures and technical specification documentation.

Skill Set

• Previous customer service experience - account management is a bonus
• Time management
• Organisation
• Excellent verbal and communication skills
• Experience with ticketing systems is a bonus

This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!

If this is of interest, please apply