Senior Housing Officer

Clyde Valley Housing Association; Motherwell; On-site; GBP 35,000 - 45,000; Full time

Job summary

A thriving social business is seeking a full-time Senior Housing Officer in Motherwell, Scotland. The officer will lead a team to deliver efficient housing management, promote customer service excellence, and drive service improvements. Candidates must have strong leadership skills and a commitment to supporting successful tenancies. This position offers a competitive benefits package including flexible working and training opportunities.

Benefits

Generous holidays

Flexible working arrangements

On-site gym

Training and development opportunities

Qualifications

• Experience in managing a team effectively.
• Strong understanding of housing management principles.
• Ability to use customer insights to drive improvements.

Responsibilities

• Oversee Housing Officers for efficient service delivery.
• Ensure alignment with customer service standards.
• Promote successful tenancies and problem-solving.

Skills

Leadership

Customer Service Excellence

Problem-solving

Communication

GDPR Compliance

Job description

The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner in Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,800 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including to help meeting housing needs.

Clyde Valley Housing Association (CVHA) is recruiting for a full‑time Senior Housing Officer to join our housing team on a permanent basis. The work pattern is 35 hours per week. The Senior Housing Officer manages the Housing Officers within our Customer Success team, who are critical to Clyde Valley’s success. You will lead a dedicated team to deliver an efficient, effective and responsive housing management service, supporting and sustaining successful tenancies, involving customers in service improvements, and working closely with internal teams and external partners to provide the right solutions at the right time. The role also drives service improvements and ensures high‑quality, responsive support through effective communication informed by customer insight, engagement and feedback, while building strong relationships to promote tenancy sustainment.

Key Responsibilities include:

• Leading and Managing the Customer Success Team Oversee Housing Officers to ensure delivery of an efficient, effective and responsive housing management service.
• Championing Customer Service Excellence Ensure services align with Clyde Valley Group’s Customer Promises and standards, focusing on quality outcomes and reducing customer effort.
• Driving Service Improvements Use customer insight, engagement and feedback to inform continuous improvement and enhance communication across the service.
• Promoting Tenancy Sustainment Support successful tenancies through proactive engagement, problem‑solving, and collaboration with internal teams and external partners.
• Ensuring Compliance and Accurate Records Maintain customer records and associated data with care, ensuring GDPR compliance and adherence to policies and procedures.
• Providing Performance Reporting Deliver timely and accurate management information to monitor KPIs and service standards.

The full Role Profile, Person Specification and Application Guidance can be found in our Recruitment Pack.

In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on‑site gym and training and development opportunities.

Guaranteed Interview:

As a Disability Confident Employer, we’ll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.

Closing date for Applications: Please submit your CV and Supporting Statement to us by midnight on Sunday 30th November.

Interview are expected to take place on Wednesday 10th December 2025.