Customer Service Representative à United States

Location: Cairo, Egypt

Full Time / 40 hours

Hybrid Role

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are always our focus.

As Head of Sales, you’ll play a vital role in shaping our growth strategy in Egypt. You’ll lead a talented team, strengthen existing channels, and develop new ones to bring health insurance solutions to more people. This is your chance to make a real impact – driving retention, building strong partnerships, and ensuring every customer experience reflects the care and trust Bupa is known for.

• Ownership for all business written by the Egypt team, contributing to the definition & execution of growth strategy

• Strengthen and expand existing Sales channels by focusing on activities, pipelines and performance management

• Develop new channels that will support Bupa’s growth ambition in terms of New Business and Number of Lives

• Leadership of renewals to ensure necessary activities, learning interventions & support to enable a successful retention of customers

• Identify and proactively manage different risks (including concentration risk and miss-selling activities), and ensure proper mitigation actions are in place

• Contributes to a sales led approach to product, proposition & pricing for Egypt (key interface into supporting functions) to ensure retention results are maximised

• Sales owner working in collaboration with marketing owner to drive/inform marketing activity & campaign management for retention and growth

• Contribute to the identification of & delivery of initiatives to optimise portfolio performance delivering or exceeding growth requirements

• Relationship and client management for key connections across segment (Distributor & Client)

• Develop the skills and capabilities of those involved in Sales through coaching the team to ensure capability is optimised ensuring sales quality & efficient service delivered by our teams

• Working hand in hand with different stakeholders (internal & external) to ensure NPS scores targets are achieved for micro moments related to Sales journeys

• Ensure that all sales activities are completed in a compliant way, ensuring that the relevant governing bodies’ protocols are fulfilled

• Proven experience in sales leadership within health insurance or financial services

• Strong track record in achieving new business and retention targets

• Ability to lead teams through change and growth

• Commercial acumen with expertise in pricing and contract negotiations

• Excellent communication, influencing, and relationship-building skills

• Strategic thinker with a customer-first mindset

• Knowledge of risk management and compliance in a regulated environment

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland China and Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.