Customer Service Account Manager

Odin Careers Ltd; Farnborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the UK seeks a Customer Service Account Manager to support high-profile clients and ensure operational excellence. The role requires experience in customer service or sales, excellent communication skills, and proficiency in Office 365 and CRM systems. This position offers career progression, competitive salary with bonuses, hybrid work options, and 23 days annual leave plus birthday off.

Benefits

Career progression and development pathways

Competitive salary with performance-based bonuses

Hybrid working options – up to 3 days per week from home

Flexible working hours

23 days annual leave, plus birthday off

Ongoing training and support from a friendly team

Qualifications

• Previous experience in customer service, sales, or account management.
• Excellent communication skills with a natural ability to build rapport.
• Highly organised and detail-oriented with the ability to juggle multiple tasks.
• A collaborative team player who thrives in a fast-paced environment.
• Confident using Office 365 and CRM platforms.
• A genuine passion for helping people and delivering high-quality customer service.

Responsibilities

• Serve as the first point of contact for clients and candidates, providing support.
• Build and maintain strong client relationships by assisting with onboarding, placements, and contract renewals.
• Coordinate interviews and manage candidate documentation.
• Work closely with internal teams to ensure smooth service delivery.
• Maintain accurate communications and records using CRM systems.

Skills

Customer service experience

Sales experience

Excellent communication skills

Organizational skills

Collaborative team player

Proficiency in Office 365

Experience with CRM platforms

Job description

Are you a people-first professional with a background in customer service or sales, ready to take your next step into client services and account management? If you're passionate about delivering exceptional service and looking to grow into a pivotal, client-facing role, this could be the ideal opportunity for you.

Join a dynamic team as a Customer Service Account Manager, where you'll play a key role in supporting high-profile clients, ensuring operational excellence, and creating outstanding experiences for both candidates and customers.

What You’ll Be Doing as a Customer Service Account Manager

• Serve as the first point of contact for clients and candidates, providing prompt, professional support via phone, email, and in person.
• Build and maintain strong client relationships by assisting with onboarding, placements, and contract renewals.
• Coordinate interviews, manage candidate documentation, update records, and support daily administrative functions.
• Work closely with recruiters, consultants, and internal teams to ensure smooth and efficient service delivery.
• Maintain accurate communications and records using CRM systems to deliver a personalised, seamless experience.

What You’ll Bring to the Role

• Previous experience in customer service, sales, or account management.
• Excellent communication skills with a natural ability to build rapport.
• Highly organised and detail-oriented with the ability to juggle multiple tasks.
• A collaborative team player who thrives in a fast-paced environment.
• Confident using Office 365 and CRM platforms.
• A genuine passion for helping people and delivering high-quality customer service.

Why Become a Customer Service Account Manager?

• Clear career progression and development pathways.
• Competitive salary with performance-based bonuses.
• Hybrid working options – up to 3 days per week from home.
• Flexible working hours to support work-life balance.
• 23 days annual leave, plus your birthday off.
• Ongoing training and support from a friendly, experienced team.

Whether you’re currently in a customer support, client services, or sales role, this is your chance to grow your career in a thriving, client-centric environment.

Apply today and take the next step as a Customer Service Account Manager!

If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us.