Customer Sucess Manager in Kidlington)

Cameo Consultancy (Recruitment) Limited; Kidlington; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global audio company is seeking a Customer Success Manager to build client relationships and expand business opportunities. The role requires expertise in music and audio production, video content creation, and community engagement. Offering a salary of £45,000 to £60,000 with flexible hybrid working options, and various employee benefits including training and a pension scheme.

Benefits

Flexible, hybrid working

24 days holiday with increases

Annual bonus

Company pension

Health perks scheme

Discounts on products

Qualifications

• Experience in audio production required.
• Ability to explain technical audio software.
• Collaborative team worker with strong interpersonal skills.

Responsibilities

• Develop strategies to build user community.
• Manage relationships with artists and partners.
• Implement loyalty programs to drive subscriptions.

Skills

Music production experience

Understanding of software tools

Video content creation

Community engagement

Excellent communication skills

Organizational skills

Creative mindset

Education

Degree in music and audio production

Job description

Overview

We're seeking a highly experienced Customer Success Manager with a strong background in music and audio production to join a collaborative and innovative team at a leading global manufacturer of audio products. This is a brand-new, full-time permanent role based in Kidlington, Oxford, offering a competitive salary of £45,000 to £60,000, along with flexible hybrid working options and adaptable start/finish times.

In this pivotal position, you'll be a key driver in building and nurturing client relationships, helping to expand business opportunities across a portfolio of respected audio brands. If you're passionate about audio and thrive in a dynamic, people-focused environment, we'd love to hear from you!

Key Accountabilities for the Customer Success Manager

• Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands)
• Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging
• Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth
• Working closely with the education team to enhance community engagement across platforms and channels
• Establish and manage an online platform for prospective customers and users, knowledge sharing and brand engagement
• Producing technically correct high quality and engaging content showcasing all brands and their benefits
• Analyse, monitor and report on community engagement, identify trends, content performance and product development
• Work closely with marketing, sales and development teams to ensure alignment with business objectives

Key Skills Required for Customer Success Manager

• A degree, higher level qualification, or qualified by experience in music and audio production
• Music production experience with a strong understanding of software tools (plug-ins, DAWs, virtual instruments)
• Proven ability to explain use of audio software
• Experience creating and presenting video content across multiple platforms
• A passion for audio creation, music technology is a must
• Confident communicator particularly with technical focused content
• Experience in community engagement, customer success, content marketing within software or music technology would be an advantage
• Collaborative team worker with excellent interpersonal skills
• Highly organised with meticulous attention to detail
• Adaptable in a changing environment
• High energy, able to work on own initiative
• Creative mindset, a self starter

What's in it for you?

• Salary of between £45,000 and £60,000
• Flexible, hybrid working
• Joining a highly successful collaborative company who are global market leaders
• Training development and progression
• 24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell hols)
• 37.5 hours per week with flexible start/finish times
• Annual bonus
• Company pension, Salary Extra Health perks scheme, cycles to work, group income protection, group life insurance, discounts on products, employee assistance program