Wholesale Customer Service Lead

Advancing People; Nottingham; Hybrid; GBP 38,000; Full time

Job summary

A recruitment specialist firm is seeking a Senior Wholesale Customer Service Lead to manage a customer service team and improve procedures. Candidates should have experience in managing customer services, proficiency in SAP and Microsoft Excel, and a strong ability to foster customer relationships. This full-time role offers an annual salary of £38,000 with the flexibility of hybrid working, based in Nottingham.

Benefits

Attractive company benefits

Qualifications

• Previous experience in hands on management of a Customer Services team.
• Has ideally worked with SAP.
• Excellent verbal and written communication skills with strong problem solving abilities.
• Proficient in Microsoft Applications, Microsoft Excel intermediate to advanced.
• Ability to multi-task in a fast paced environment.
• Experience in developing Customer Service team members.

Responsibilities

• Manage the activities of the Customer Service team to ensure high levels of customer service.
• Develop good working relationships with Key account contacts.
• Operational management of the Customer Service Team to ensure high morale and engagement.
• Support the Senior Customer Service and Supply Chain Manager in daily activities.
• Identify training gaps across the teams.

Skills

Hands on management of a Customer Services team

SAP

Excellent verbal and written communication skills

Microsoft Excel (intermediate to advanced)

Ability to multi-task in a fast paced environment

Development of Customer Service team members

Experience in complex organizations

Tools

SAP

Microsoft Applications

Job description

Advancing People - Recruitment Specialists are now recruiting for a Senior Wholesale Customer Service Lead on a Hybrid Basis.

As a Senior Wholesale Customer Service Lead it will be your responsibility to manage the activities of the Customer Service team, support the Senior Customer Service and Supply Chain Manager and fellow team leader colleagues to ensure the highest levels of customer service are attained and sales order book conversion is maximised, while consistently achieving departmental and company KPIs.

The Successful candidate will implement, manage and drive improvement to our clients customer service procedures & policies. They will supervise, coach and mentor members of their Customer Service team and develop strong relationships with key and strategic accounts.

Roles & Responsibilities

• Order Book Management: Work with all internal (credit control, sales managers, warehouses etc.) and external stakeholders to ensure the order book is always up to date and accurate, and that orders are shipped and invoiced as soon as possible within the correct timeframes
• Customer Relationship Management: Actively develop good working relationships with Key account contacts to ensure positive ongoing partnerships
• All Aspects of Staff Management: Day to day operational management of the Customer Service Team (5 Strong) to ensure the Customer Experience is of the best standard possible. Ensure ongoing high morale, engagement and commitment within the team
• Supporting the Senior Customer Service and Supply Chain Manager in daily activities whilst also supporting fellow team leaders where assistance may be required.
• Identify training gaps across the teams and work with our trainer to advise on training programmes to support the team.

Person Specification

• Previous experience in hands on management of a Customer Services team and/or Customer Experience team.
• Has ideally worked with SAP
• Excellent verbal and written communication skills with strong problem solving abilities
• Proficient in Microsoft Applications, Microsoft Excel intermediate to advanced
• Ability to multi-task in a fast paced environment
• Has previously worked or currently working in the Wholesale (or very similar) industry
• Experience in developing Customer Service team members
• Experience working effectively in complex organizations, satisfying the needs of diverse constituents, and often working under the pressure

This is a full time Permanent position offering an annual salary of £38,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham City Centre, 3 days remote each week

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.