Customer Service Manager jobs in United States

Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.

Job Objectives:

Our Cost & Commercial Managers lead commissions of varying sizes, depending upon the complexity of the project, working on projects working on large scale projects.

MAIN PURPOSE OF ROLE:

• To perform the role of the Commercial Manager, taking responsibility for end-to-end service delivery or acting as a key element of a wider project team on larger or more complex projects
• To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to handover.

• Knowledge of and experience in the healthcare and/or education sectors is beneficial
• Ability to lead clients through different stages of projects from feasibility through to completion
• Experience of working with NEC suite of contracts
• Demonstrable experience of interfacing with key stakeholders and being “client-facing” in the role of Commercial Manager
• The candidate will be required to demonstrate knowledge of the risks, challenges and opportunities facing public-sector healthcare bodies
• Experience of producing monthly post-contract cost reports and presenting them to the client
• Experience of managing the procurement process, ensuring that all stages including pre-qualification, enquiry, analysis, selection and contract preparation are performed effectively
• Ability to effectively negotiate and agree final accounts
• Knowledge of contract administration, value engineering and lifecycle costing
• Experience of using CostX or similar measurement software

• Estimating and cost planning to include producing and presenting the final cost plan.
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, creating preliminaries, tender analysis, producing the tender report and compiling the contractual documents.
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager.
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place.
• Producing monthly post contract cost reports and presenting them to the client.
• Inputting into value engineering.
• Negotiating and agreeing final accounts.
• Interfacing with the client and other consultants, at all project stages.
• Where appropriate, leading junior members of the cost management team, ensuring that they deliver on their project accountabilities.

• Ideally Degree qualified in one of the following fields: construction, cost management or Quantity surveying.
• MRICS Qualification.
• Good knowledge of construction industry technical matters, such as different procurement routes, value management and value engineering.
• Experience of working in Education sector projects would be advantageous.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property ofTurner & Townsend and arenot subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,to submit candidates for review.