Customer Team Leader

CO-OP; Hermitage; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known supermarket chain in Hermitage is looking for a Customer Team Leader who will lead and support the store team in delivering excellent customer service. Responsibilities include coaching team members, managing store operations, and engaging with the community. The ideal candidate has strong people skills and the ability to balance leadership with hands-on work. The role offers a permanent part-time contract with varied shifts. Benefits include discounts, holiday entitlement, and a pension scheme.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Access to a money management app

36 days of holiday

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to lead and support team members effectively.
• Strong customer relationship management skills.
• Ability to manage stock accuracy and legal compliance.

Responsibilities

• Deliver friendly and thoughtful customer service.
• Coach and train team members, developing their skills.
• Ensure store safety and operational compliance.
• Support Store Manager in various HR processes.
• Introduce new products and gather team feedback.

Skills

People skills

Organisational skills

Problem-solving skills

Leadership skills

Flexibility

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team - coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing tasks around the store such as re-stocking shelves and cleaning spillages.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Requirements / What we look for

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Pay and contract

Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Training and application

Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you\'ll need to authorise age-related sales.

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.