Membership Experience Host - St Helens

Everlast Gyms; St Helens; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading fitness organization in the United Kingdom seeks a Host to be the first friendly face for members. This role focuses on driving memberships, supporting retention, and ensuring exceptional customer experiences. You will also have key holder responsibilities and contribute to overall club operations. Ideal candidates will be outgoing and passionate about fitness. Benefits include free gym membership and development opportunities.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly champion awards with double salary

Opportunity for personal training sessions

Training and development opportunities

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Flexible and adaptable to varied shifts.
• Ambitious with a willingness to learn and develop.

Responsibilities

• Welcoming members and guests while ensuring positive interactions.
• Supporting membership sales and retention through excellent service.
• Driving secondary spend KPIs and maintaining club cleanliness.

Skills

Customer service

Sales focus

Administration

Job description

Overview

Welcoming members and guests, ensuring every interaction is positive and professional. Supporting membership sales and retention by providing excellent service and guidance. Driving secondary spend KPIs by promoting products and services available in-club. Maintaining a high standard of cleanliness and hygiene across the club. Acting as a competent key holder, opening and closing the club as required. Handling administrative duties, including use of the membership software system. Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement. Supporting the Fitness Manager and wider team in delivering gym floor initiatives. Ensuring member feedback and complaints are handled professionally and escalated when needed. Actively experiencing the products and services on offer so you can confidently recommend them to members.

Requirements / Qualifications

Outgoing, positive, and passionate about delivering great customer experiences. Confident in administration and able to handle day-to-day club systems. Sales-focused, with the drive to hit membership and retention targets. Flexible and adaptable - able to work varied shifts and step into operational/key holder duties when needed. Passionate about fitness, with a genuine interest in our products and services. Ambitious, with a willingness to learn and develop your skills for future progression.

Role Overview

As a Host at Everlast Gyms, you'll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you'll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You'll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Benefits

We offer more than just a job - at Everlast Gyms, you'll be part of a fearless team with opportunities to grow across the wider Frasers Group. Here's what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards - winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

Company values

At Frasers Group, we live by our principles:

• Think without limits - move fast, think fearlessly, and take the team with you.
• Own it and back yourself - own the basics, your role, and the results.
• Be relevant - to our people, our partners, and the planet.

BORN IN THE BRONX IN 1910, EVERLAST IS SYNONYMOUS WITH GREATNESS