Complaints jobs in Mexico

Leading a team of outstanding clinicians to deliver the best possible outcomes, ensuring all colleagues have the right support to excel and develop new skills, and achieving and showcasing exceptional clinical governance.

• 49,239 - 51,344
• Annual pay reviews and increases
• 33 days holiday (including bank holidays)
• Length of Service Rewards
• Continuous Training and Development Programme

• To be the CQC Registered Manager for the hospital.
• To be part of a dynamic and growing team that is empowered to make decisions reflecting SpaMedica’s values of delivering the highest quality of eye healthcare.
• Some travel across the Area as part of the Area Management Team and continuing to share best practice.

• The quality of care delivered at the site against recognised standards.
• Rota and develop a multi‑disciplinary team to meet the levels of service and activity for the hospital.
• Lead on incidents, safeguarding alerts, referrals and complaints.
• Monitor SLAs and escalated as required.
• Ensure all stock levels are maintained to deliver healthcare services.
• Staff management and performance.
• Manage the performance of consultant surgeons that work from your site to ensure SpaMedica continues to deliver highest calibre of clinical services and customer service.
• Maintain relationships on a regular basis with the local CQC team.
• Ensure that regulations used by CQC are maintained, monitored and notifications submitted as required.

• Someone who can lead a team to achieve excellence.
• Ability to analyse data and act upon it, using bespoke systems and MS Office products to an intermediate level.
• Resilience to manage difficult conversations and complaints.
• Working knowledge of legislation affecting healthcare services and employment law.

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we are experts at what we do, and that is evidenced in the five‑star feedback we receive from our patients. Join SpaMedica: where our values guide everything we do, and you can make a life‑changing difference every day.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.

We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.