Housing Enforcement & Licencing Officer

Hertsmere Borough Council; Borehamwood; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local council in the UK is seeking a Housing Enforcement and Licensing Officer to ensure safe and well-managed housing. In this role, you will deliver enforcement and licensing services, work on bringing empty homes back into use, and ensure compliance with housing regulations. Candidates should have investigation experience, strong customer service skills, and a background in housing or environmental sectors. This position offers hybrid working and various benefits including gym membership and a local government pension scheme.

Benefits

27 – 32 days annual leave

Local government pension scheme

Flexi-Leave

Free gym membership

Cycle to Work Scheme

Free wellbeing benefits

Employee Assistance Programme

Qualifications

• Solid understanding of housing issues, particularly in licensing and enforcement.
• Experience in a customer-facing environment providing clear information and advice.
• Ability to analyse and organise information effectively for enforcement actions.

Responsibilities

• Deliver a comprehensive enforcement and licensing service.
• Investigate complaints, carry out inspections, and take enforcement action.
• Manage complaints and the licensing of houses in multiple occupation.

Skills

Strong investigative skills

Negotiation skills

Analytical ability

Customer service experience

Job description

Join Hertsmere Borough Council as a Housing Enforcement and Licensing Officer and play a vital role in ensuring safe, fair, and well‑managed housing across the borough. In this dynamic position, you will deliver a comprehensive enforcement and licensing service, working closely with the Head of Strategic Housing and Housing Services and the Housing Enforcement and Licensing Manager. You’ll investigate complaints, carry out inspections, and take decisive enforcement action where required to improve housing standards. Your responsibilities will span a diverse range of areas, including oversight of high‑rise buildings, mobile homes, caravans, gypsy and traveller sites, and compliance with the Renters Rights Act and Supported Housing Regulatory Oversight Act.

You will also lead work to bring empty homes back into use, managing complaints, inspections, reporting, and the application of enforcement powers, as well as coordinating related initiatives and grant schemes. In addition, you’ll take ownership of the licensing, inspection, and enforcement of houses in multiple occupation (HMOs), ensuring properties are safe, compliant, and properly managed. This is a rewarding opportunity for someone with a commitment to high housing standards, strong investigative skills, and a passion for supporting residents and improving the local community.

To succeed in this role, you’ll bring a solid understanding of housing issues, particularly in relation to licensing, housing enforcement, and empty homes. You will have experience working in a customer‑facing environment, providing clear information and advice both in person and in writing, along with a background in the housing or environmental sector involving licensing and enforcement. Strong negotiation skills are essential, as is the ability to analyse and organise information effectively for letters, reports, and enforcement actions. The role requires a full driving licence with access to a vehicle for work purposes, as well as a standard DBS check.

The post is offered on a permanent, full‑time basis (36 hours per week).

Benefits include:

• 27 – 32 days annual leave (depending on length of Local Gvt Service) – plus all bank holidays
• Local government pension scheme
• Flexi‑Leave – accrue extra hours & exchange for up to 2 days leave per month
• Free gym membership
• Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
• Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
• Employee Assistance Programme

The Council operates a hybrid working system where employees may work up to three days per week from home, depending on service needs.

Closing date: Monday 12th January, 10am

No Agencies – Direct Applications Only