Complaints Team Lead – Social Housing (Temp)

Daniel Owen Ltd; United Kingdom; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known social housing company in North London seeks a skilled Complaints Team Lead to manage customer complaints and statutory enquiries effectively. The role includes overseeing a team, ensuring high-quality responses, and utilizing IT systems for efficient operations. Successful candidates will have social housing experience and excellent communication skills. This is an office-based position with a focus on problem-solving and timely reporting.

Qualifications

• Experience in managing customer complaints and statutory enquiries.
• Ability to investigate and coordinate responses effectively.
• Proficient in using IT systems and applications relevant to the role.

Responsibilities

• Record all representations in the form of complaints and enquiries.
• Ensure responses are of high quality and sent in a timely manner.
• Promote a problem-solving approach within the team.

Skills

Social Housing Experience

Strong Communication

IT Proficiency

Tools

CRM

Excel

Adobe PDF

Word

Job description

A well-known social housing company in North London seeks a skilled Complaints Team Lead to manage customer complaints and statutory enquiries effectively. The role includes overseeing a team, ensuring high-quality responses, and utilizing IT systems for efficient operations. Successful candidates will have social housing experience and excellent communication skills. This is an office-based position with a focus on problem-solving and timely reporting.