Hybrid Travel Complaints Specialist – Flexible Hours

Zurich 56 Company Ltd; Glasgow; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

A leading insurance firm seeks a Complaints Specialist in Glasgow to manage travel insurance complaints. The successful candidate will handle customer challenges, communicate effectively, and ensure fair resolutions. Flexibility to work part-time or full-time is offered, reflecting the company's commitment to employee welfare. The role includes a robust benefits package, including a pension scheme and annual bonuses. This is an exciting opportunity for empathetic individuals with experience in customer complaint handling to make a difference.

Benefits

12% pension scheme

Annual company bonus

25 days holiday plus bank holidays

Private medical insurance

Discounted gym membership

Qualifications

• Experience in handling complaints for travel insurance products.
• Comfortable taking calls and responding empathetically.
• Precise with attention to detail in documentation.

Responsibilities

• Manage a caseload of customer complaints.
• Look into complaints in a fair and effective way.
• Engage with relevant parties to resolve issues.
• Identify trends in complaints to improve processes.

Skills

Experience dealing with complaints

Attention to detail

Knowledge of insurance guidelines

Professional development (CII)

Experience in telephone-based roles

Job description

A leading insurance firm seeks a Complaints Specialist in Glasgow to manage travel insurance complaints. The successful candidate will handle customer challenges, communicate effectively, and ensure fair resolutions. Flexibility to work part-time or full-time is offered, reflecting the company's commitment to employee welfare. The role includes a robust benefits package, including a pension scheme and annual bonuses. This is an exciting opportunity for empathetic individuals with experience in customer complaint handling to make a difference.