Social Housing Complaints Lead

Daniel Owen Ltd; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading employment agency is seeking a highly skilled Complaints Team Lead to join their team in North London. This role involves managing customer complaints and statutory enquiries, ensuring high-quality service standards, and leading a team to solve problems effectively. The ideal candidate will have strong communication skills, a problem-solving mindset, and experience in customer service management. The position offers a temporary contract with an hourly rate ranging between £27 and £29, based on PAYE.

Qualifications

• Proven experience in handling customer complaints effectively and professionally.
• Ability to manage and lead a team to achieve high service standards.
• Experience with statutory enquiry services like FOI and DPRs is essential.

Responsibilities

• Support the customer complaints service, including FOI and DPR requests.
• Record and log all representations in accordance with procedures.
• Investigate and refine responses to ensure high service quality.
• Collaborate with management to provide insights on service monitoring.

Skills

Strong communication skills

Problem-solving aptitude

Attention to detail

Team leadership

Tools

CRM

Excel

Adobe PDF

Job description

A leading employment agency is seeking a highly skilled Complaints Team Lead to join their team in North London. This role involves managing customer complaints and statutory enquiries, ensuring high-quality service standards, and leading a team to solve problems effectively. The ideal candidate will have strong communication skills, a problem-solving mindset, and experience in customer service management. The position offers a temporary contract with an hourly rate ranging between £27 and £29, based on PAYE.