Deputy Complaints Manager – Social Care & FOI Liaison

Knowsley Council; Knowsley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading local authority in the UK is seeking a dedicated individual to support the Complaints Manager in coordinating feedback schemes. The position involves managing complaints related to social care, liaising with ombudsman services, and assisting with freedom of information requests. The ideal candidate will have excellent interpersonal, organisational, and problem-solving skills, thrive in a collaborative environment, and enjoy flexible working options. This role offers a chance to make a significant impact within the community.

Benefits

Flexible hours

Working from home options

Qualifications

• Strong interpersonal and organisational skills required.
• Flexibility to work collaboratively in a small team.
• Proficient problem-solving and communication skills needed.

Responsibilities

• Support the Complaints Manager in the feedback scheme coordination.
• Manage complaints related to adult and children's social care.
• Liaise with the Local Government and Social Care Ombudsman.
• Provide support for Subject Access Requests and FOI processes.

Skills

Excellent interpersonal skills

Organisational skills

Problem-solving abilities

Communication abilities

Ability to work flexibly

Collaborative teamwork

Job description

A leading local authority in the UK is seeking a dedicated individual to support the Complaints Manager in coordinating feedback schemes. The position involves managing complaints related to social care, liaising with ombudsman services, and assisting with freedom of information requests. The ideal candidate will have excellent interpersonal, organisational, and problem-solving skills, thrive in a collaborative environment, and enjoy flexible working options. This role offers a chance to make a significant impact within the community.