AVP, Client Support Team Lead, Corporate & Private Banking

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in the United Kingdom is seeking an experienced candidate for a client support role. The position involves overseeing Account Managers, ensuring effective client relationship management, and enhancing customer satisfaction. The ideal candidate will have a minimum of 5 years in front office support, strong management skills, and the ability to navigate operational challenges. This role offers opportunities for professional growth in a collaborative environment.

Benefits

Opportunities for training and career development

Collaborative work environment

Opportunity to enhance jurisdiction's reputation

Qualifications

• Minimum of 5 years' experience in front office client support role.
• Strong ability to build customer relationships.
• Effective team management and leadership skills.

Responsibilities

• Serve as primary support contact for clients.
• Oversee day-to-day servicing by Account Managers.
• Encourage cross-selling of bank products.

Skills

Client relationship management

Team management

Problem-solving

IT proficiency

Risk awareness

Job description

Job Duties

• Serve as the primary support point of contact between the Relationship Manager, the bank, and a designated portfolio of clients
• Oversee the Account Managers in their day-to-day servicing of clients, managing workflow and ensuring efficient and equitable distribution of work to the team
• Work closely with the Corporate Leads to ensure service level agreements are adhered to
• Encourage the team to identify opportunities to cross-sell and up-sell the bank's products and services
• Communicate with clients daily, meeting with them and attending events as necessary
• Proactively maintain and cultivate effective support channels on behalf of the client, ensuring the seamless operation of their business
• Assist with and coordinate projects and large-scale system tasks as they arise
• Drive initiatives to improve customer experience and satisfaction
• Act as a point of escalation for customer complaints or complex issues
• Foster a positive and collaborative team environment
• Conduct regular performance reviews
• Provide direct support for the Business Unit Head
• Manage risks related to fraud, security breaches, and other operational risks
• Prepare and present regular performance reports to senior management

Job Requirements

• A good background in a front office client support role with a minimum of 5 years' experience
• A strong ability to effectively support client relationships and build relationships in conjunction with the Relationship Manager
• Strong team management skills with the ability to motivate and lead a team
• Ability to resolve operational challenges and customer issues
• Understanding of banking products, services, and regulatory requirements
• Strong IT skills
• A high degree of risk awareness and compliance orientation
• A proactive approach to suggest new ideas, innovations, and process changes to meet client requirements
• Ability to think outside of the box and enthusiasm for change and the unexpected

What You’ll Love

This role offers the chance to play a key part in maintaining and enhancing the jurisdiction's reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organization values professional growth and offers ample opportunities for training and career development.

Interested?

Register today, confidentially, with one of our friendly and dedicated recruitment specialists.