Regional Diagnostics Applications Specialist

DiaSorin; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global diagnostics company is seeking a dedicated Customer Support Specialist to join their team in Dartford, UK. This role involves delivering high levels of customer satisfaction within the CLIA and Molecular business. Ideal candidates will hold a degree in life sciences and have strong communication skills. Responsibilities include collaborating with sales teams, managing customer complaints, and providing training. The position requires extensive travel across the region and good time management skills. Join us to make a meaningful impact in healthcare.

Qualifications

• Fluent in English (both verbal and written).
• Experience with customer support roles preferable.
• Ability to handle pressure and manage customer expectations.

Responsibilities

• Provide high levels of customer support across the CLIA and Molecular business.
• Collaborate with cross-functional teams to achieve customer-centric experiences.
• Manage customer complaints and inquiries using an approved management system.

Skills

Excellent communication

Customer satisfaction focus

Time management

Proactive and flexible

Education

Bachelor's degree or higher in a life science

Tools

Laboratory Information Systems

IT and software

Job description

A global diagnostics company is seeking a dedicated Customer Support Specialist to join their team in Dartford, UK. This role involves delivering high levels of customer satisfaction within the CLIA and Molecular business. Ideal candidates will hold a degree in life sciences and have strong communication skills. Responsibilities include collaborating with sales teams, managing customer complaints, and providing training. The position requires extensive travel across the region and good time management skills. Join us to make a meaningful impact in healthcare.