Resident Liaison Officer

Howells Solutions Limited; Blandford Forum; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction firm is seeking a Resident Liaison Officer in Blandford Forum. The role involves developing positive relationships with residents during passive fire installation work. You will provide information, support, and handle tenant queries, ensuring satisfaction throughout the project's duration. A clean driving license and experience in social housing are preferred. This is a great opportunity to join a modern business that values its employees.

Qualifications

• Full clean driving license with own vehicle.
• Ability to work closely with residents and resolve complaints.
• Experience in social housing or maintenance projects is a plus.

Responsibilities

• Develop positive relationships with residents.
• Provide information and support during installations.
• Act as the main contact for tenant queries.

Skills

Relationship building

Problem solving

Communication

Job description

Job Title: Resident Liaison Officer

Location: Blandford Forum (Will involve travel)

Salary: >c£30,000

Duration: 3 Months (Possible extension)

Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third‑party accredited survey, installation and compliance services to public and private sector organisations across the country.

With offices nationwide, this is a great opportunity to join a forward‑thinking, modern construction business that genuinely cares about its people.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during Passive Fire Installation works. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training will be given on the job.

Key Responsibilities

• Working on social housing / maintenance projects
• Full clean driving licence with own vehicle
• Pre‑entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have

You will be working for a modern, forward‑thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.