Spanish And Italian Speaking Export Customer Service Executive

Language Business; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury goods exporter is seeking a Spanish and Italian speaking Customer Service Executive. This role involves providing B2B support to clients in a friendly and supportive team. Responsibilities include managing customer orders, resolving queries, and liaising with couriers. Candidates must be fluent in Spanish, have a good knowledge of Italian, and possess prior customer service experience. The position is office-based in South West London, with a salary around £30,000 pa and Monday to Friday working hours.

Qualifications

• Fluency in Spanish is essential plus a good knowledge of Italian.
• Previous customer service experience or administrative experience is essential.
• A clear and confident communicator.

Responsibilities

• Placing customer orders for products.
• Advising customers on queries and finding solutions.
• Dealing with customer complaints.
• Liaising with courier and freight companies.
• Monitoring export operations efficiency.
• Providing support to Export Sales Teams when necessary.

Skills

Fluency in Spanish

Good knowledge of Italian

Previous customer service experience

Clear and confident communicator

Team player

Ability to work independently

Effective at prioritising

Ability to work under pressure

Job description

SPANISH AND ITALIAN SPEAKING CUSTOMER SERVICE EXECUTIVE

Our client is a world leading exporter of some of the world's most recognised brands in the luxury goods sector.

LANGUAGES

Fluent Spanish is essential plus a good level of Italian.

LOCATION

South West London (zone 3) – this role is based in the office Monday to Friday.

SALARY

c. £30,000 pa, possibly negotiable depending on languages and skills.

JOB RESPONSIBILITIES

This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their Spanish and Italian speaking Export Customer Service Executive.

You will be responsible for offering full B2B support to Spanish and Italian speaking clients, agents and distributors and will include the following duties and responsibilities:

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams for other markets and language when necessary

CANDIDATE EXPERIENCE / SKILLS

• Fluency in Spanish is essential plus a good knowledge of Italian.
• Previous customer service experience or administrative experience is essential.
• A clear and confident communicator.
• A good team player but also able to work independently.
• Effective at prioritising and able to work to deadlines and under pressure.

WORKING HOURS

Monday to Friday (35 hour week).

CONTACT

Lisa Grimes