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Control Room Assistant Vacancy (4 on 4 off)

Hammerson Cabot Circus Shopping Centre, Bristol, United Kingdom

Job Description

Mitie has a great opportunity at Cabot Circus Shopping Centre, Bristol. We are looking for an experienced Control Room Assistant to join the team on site. You will report directly to the Duty Controller. Shift pattern consists of 4 on 4 off

Contracted weekly hours - 42 hours

Values: Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Within this role you will be expected to:

• Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
• Escalate incidents to the relevant personnel
• Highlight Health and Safety issues and report to Tech Services.
• Communicate clearly and effectively with all departments.
• Monitoring security entry and exit to the service yard.
• Assist the Duty Controller in updating Control Room records
• Assist in issuing Contractor ID passes and keys
• Assist customers and retailers with their enquiry's on the telephone
• Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
• Flexibility to pick up overtime on the other team.
• Undertake any other reasonable duties as required to meet the needs of the business.

Knowledge/Skills/Experience

• Literate and numerate
• Flexibility to work shifts on a 24 hour rota
• Knowledge of CCTV operations, including Data Protection
• SIA Security CCTV License is essential
• Please ensure that you discuss your application with your current line manager before formally applying.
• Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .