Assistant Manager

Caffe Nero Group Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee shop chain in Greater London is looking for an Assistant Manager. This role involves supporting store operations, providing exceptional customer service, and fostering team development. Ideal candidates are experienced in busy environments, people-focused, and passionate about the brand. The position offers a starter rate of £12.41 per hour, with opportunities for growth and additional benefits like discounts on food and drinks.

Benefits

Unlimited free handmade drinks

75% off food when on shift

50% off handmade drinks off shift

30p per hour incentive opportunity

Length of service recognition

Discounts and rewards platform

Opportunity for performance incentive

Qualifications

• Experience as a Supervisor or Assistant Manager in a busy, customer-facing environment.
• People-focused with a care for team welfare and development.
• Ability to meet business targets consistently.
• Passion for the Caffè Nero brand.

Responsibilities

• Support the running of the store and provide great customer service.
• Ensure high standards of coffee and food.
• Participate in training and team development.

Skills

Customer service

Team management

Business target achievement

Brand passion

Job description

Assistant Manager at Caffè Nero

At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.

As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.

To be successful you will:

• Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Be people focused – really caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Strive for excellence, always.
• Be passionate about the Caffè Nero brand!

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.

The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.