Quality and Process Documentation Lead

Axis CLC; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading national organization is seeking a Quality & Process Documentation Lead to oversee the documentation of new processes during an ERP transformation. You will ensure ISO 9001 and 14001 compliance by mapping, defining, and structuring quality processes. The ideal candidate will possess strong ISO expertise, excellent communication skills, and a proactive, organized approach to handling multiple workflows. This role offers various benefits including training and generous annual leave.

Benefits

25 days annual leave + bank holidays

Perkbox discounts

Long-service awards

Ongoing training and development

Paid volunteer day

Qualifications

• Proven experience with ISO 9001 and/or ISO 14001.
• Experience in mapping and redesigning business processes.
• Strong ability to create clear, usable documentation.

Responsibilities

• Mapping, defining, and documenting new business processes during the ERP rollout.
• Updating and integrating the QMS to align with redesigned processes.
• Supporting ISO audit preparations and compliance maintenance.

Skills

ISO / QMS expertise

Process design

Excellent communication skills

Attention to detail

Organisational skills

Tools

SAP

Dynamics

Oracle

IFS

Job description

Overview

Quality & Process Documentation Lead — ERP Transformation – ISO 9001 & 14001

Axis CLC is embarking on a major transformation programme to unify our trading entities under a single ERP platform. This will reshape core business processes across HR, Procurement, Finance and Operations, creating a modern, efficient, and scalable way of working.

To ensure these new processes are accurately defined, documented and aligned to our Quality Management System (QMS), we are recruiting a Quality & Process Documentation Lead to join the ERP project team. You will play a key role in shaping our future ways of working and ensuring ongoing ISO accreditation across the Group.

The Role

The Quality & Process Documentation Lead will support the organisation through major process change by :

• Mapping, defining and documenting new business processes during the ERP rollout.
• Updating, structuring and integrating the QMS (ISO 9001 & 14001) to align with redesigned processes.
• Designing internal audit regimes to test, verify and maintain ISO compliance throughout the transformation.
• Working closely with HR, Finance, Procurement and Operational teams to ensure consistency in process design and documentation.
• Creating clear, accessible SOPs, workflows, guidance and quality controls.
• Supporting preparation for external ISO audits and surveillance visits.
• Ensuring documentation and audit trails remain accurate, traceable and aligned across the Group.
• Acting as a key link between the ERP project team, functional leads, and the wider Quality Assurance function.

About You

• We are looking for someone who brings strong ISO / QMS expertise and enjoys process design and collaborative working. You will have :
• Proven experience with ISO 9001 and / or ISO 14001, including QMS documentation and audit preparation.
• Experience mapping and redesigning business processes (BPM, SOP creation, workflow documentation).
• Exposure to ERP-enabled processes (any system : SAP, Dynamics, Oracle, IFS, etc.).
• Excellent communication and documentation skills — able to translate complex processes into clear, usable content.
• Strong attention to detail and a structured approach to version control and evidence management.
• Confidence leading workshops with stakeholders across HR, Finance, Procurement and Operations.
• A proactive and organised approach, able to balance multiple workstreams and deadlines during change.
• We are not seeking a financial auditor, SOX specialist, or AML / internal audit profile for this role.

Benefits

• 25 days’ annual leave + bank holidays
• Perkbox – discounts on coffee, cinema, travel & wellbeing
• Long-service awards
• 1 paid volunteer day per year
• Ongoing training and development opportunities
• Supportive environment with strong internal career pathways

Our Commitment

We celebrate diversity and believe in equity, inclusion and respect for all. Adjustments will be made wherever needed during the hiring process.

Apply Now

If you have experience in ISO, QMS, business process documentation or ERP-enabled process design and want to help shape the future of a growing national organisation, we’d love to hear from you