10,000+

Automation jobs in United Kingdom

Director, AI-Driven Customer Journey

Optimizely

Greater London
On-site
GBP 75,000 - 95,000
19 days ago
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Strategy Manager-Yopa

DMGT

Greater London
On-site
GBP 40,000 - 60,000
19 days ago

Procurement Manager - Clinical

Roche

Welwyn
On-site
GBP 60,000 - 80,000
19 days ago

Intermediate Citrix and Virtualization Consultant

Long View Systems

Scotland
On-site
GBP 60,000 - 80,000
19 days ago

QA Lead Engineer: Video Surveillance Automation (Flexible)

Motorola Solutions

Ware
On-site
GBP 55,000 - 75,000
19 days ago
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Senior Manager, Marketing Finance (FP&A)

PlayStation

Greater London
Hybrid
GBP 100,000 - 125,000
19 days ago

Senior Infrastructure Platform Engineer — Global Cloud & Automation

Pacific Life Re

Greater London
On-site
GBP 70,000 - 90,000
19 days ago

Field Service Technician - Mechanical UK

ATS Automation

Ware
Hybrid
GBP 60,000 - 80,000
19 days ago
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Senior ML/AI Engineer — Build Scalable AI Workflows

PlayStation

Greater London
On-site
GBP 125,000 - 150,000
19 days ago

Modern Management Consultant

Computacenter

Hatfield
Remote
GBP 60,000 - 75,000
19 days ago

Product Owner - Sales Platforms (L2O)

NielsenIQ

Oxford
Hybrid
GBP 55,000 - 75,000
19 days ago

Product Owner - Sales Platforms (L2O)

NielsenIQ

Greater London
Hybrid
GBP 70,000 - 90,000
19 days ago

Senior International Finance Controller: Projects & Services

Vanderlande

Birmingham
Hybrid
GBP 50,000 - 70,000
19 days ago

Senior Machine Learning Engineer - ML Infrastructure

ASOS

City Of London
Hybrid
GBP 70,000 - 90,000
19 days ago

Marketing Events Manager

Galileo Financial Technologies

Sandy
Hybrid
GBP 60,000 - 80,000
19 days ago

Day Shift Maintenance Engineer – Growth & Automation

The Collective Network Limited

Peterborough
On-site
GBP 38,000 - 45,000
19 days ago

Senior Product Designer — SaaS, Data-Driven UX & Design Systems

Cast AI

Greater London
Hybrid
GBP 60,000 - 80,000
19 days ago

Email Marketing Specialist

World Vision

Milton Keynes
Hybrid
GBP 31,000
19 days ago

PMO Analyst - Governance

Vodafone Group

Newbury
Hybrid
GBP 45,000 - 60,000
19 days ago

Senior Director, Risk Analytics

Paysafe

Greater London
Hybrid
GBP 100,000 - 130,000
19 days ago

Credit Controller

Building Design Partnership

Manchester
On-site
GBP 100,000 - 125,000
19 days ago

Creative Operations Leader — Flexible Hours & AI Tools

Clariness GmbH

Greater London
Hybrid
GBP 100,000 - 125,000
19 days ago

Direct Sales Advisor

Foundever

Kingston
Hybrid
GBP 26,000
19 days ago

Management Accountant

Môrwell Talent Solutions Ltd

United Kingdom
Hybrid
GBP 29,000 - 35,000
19 days ago

Senior Finance Director, Europe FP&A

CHEP

Weybridge
Hybrid
GBP 70,000 - 90,000
19 days ago

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Director, AI-Driven Customer Journey
Optimizely
Greater London
On-site
GBP 75,000 - 95,000
Full time
19 days ago

Job summary

A leading SaaS company is seeking a Director, Customer Journey to design and execute personalized, scalable customer experiences. This role involves owning the end-to-end customer journey, leveraging AI and automation to enhance customer engagement. Candidates should have over 8 years of experience in Customer Success or Lifecycle Marketing, with a proven ability to lead cross-functional teams and achieve measurable business outcomes. This position requires strong communication skills and a data-driven mindset.

Qualifications

  • 8+ years of experience in Customer Success or Customer Experience roles within SaaS.
  • Proven track record of designing customer journeys at scale.
  • Strong background in digital engagement and lifecycle automation.

Responsibilities

  • Define and implement the Customer Journey strategy across all customer segments.
  • Design and execute personalized engagement programs.
  • Leverage AI and automation to drive customer engagement.

Skills

Customer Success
Lifecycle Marketing
Trigger-based campaigns
Digital engagement
Data-driven mindset
Exceptional communication

Education

Bachelor's Degree (or equivalent experience)
Job description
A leading SaaS company is seeking a Director, Customer Journey to design and execute personalized, scalable customer experiences. This role involves owning the end-to-end customer journey, leveraging AI and automation to enhance customer engagement. Candidates should have over 8 years of experience in Customer Success or Lifecycle Marketing, with a proven ability to lead cross-functional teams and achieve measurable business outcomes. This position requires strong communication skills and a data-driven mindset.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.