Zendesk End User Trainer

Access Computer Consulting; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A global consulting firm is seeking a Zendesk End User Training Specialist to conduct training for internal staff and external customers in the UK. This remote role involves developing training materials and delivering effective user training. Strong background in Zendesk and excellent communication skills are essential for success in this position.

Qualifications

• Proven experience in delivering Zendesk user training.
• Strong understanding of the Zendesk Help Centre and ticketing system.
• Ability to translate technical concepts into user-friendly language.
• Excellent presentation and communication skills.

Responsibilities

• Design and deliver training sessions for Zendesk users.
• Create training materials such as user guides and video tutorials.

Skills

Zendesk user training

Presentation skills

Communication skills

Technical translation

Job description

Overview

We are recruiting for a Zendesk End User Training Specialist to work remotely with occasional travel to Holland.

Responsibilities

• Design, develop, and deliver training sessions and materials that enable end users (internal staff and external customers) to effectively interact with the Zendesk Help Centre and support system.
• Develop and deliver training programs for Zendesk end users (e.g., customers, employees).
• Create training materials such as user guides, quick reference sheets, video tutorials, and FAQs.

Qualifications

• Proven experience in delivering Zendesk user training.
• Strong understanding of the Zendesk Help Centre, ticketing system, and customer portal.
• Ability to translate technical concepts into user-friendly language.
• Excellent presentation and communication skills.

Travel & Availability

Remote position with occasional travel to Holland.

How to apply

Please apply ASAP to find out more.