Wyse Supervisor - Marylebone

WYSE; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in London seeks a passionate Supervisor to enhance customer service and drive sales. The role requires a confident leader with retail experience and effective communication skills. You will support the Store Manager in team development and operational efficiency while maintaining high retail standards. Applications should be sent to [e-mail].

Qualifications

• Experience as a Supervisor or Assistant Manager in a retail store.
• Passion for people and delivering the best-in-class customer service.
• Positive, proactive and with a can-do mindset.

Responsibilities

• Support the Store Manager to recruit and retain the best team.
• Induct, coach, and develop the store team.
• Drive sales by supporting the Store Manager.

Skills

Leadership

Effective communication

Time management

Customer service

Problem-solving

Job description

Overview

Position: WYSE Supervisor - Marylebone

Reports to: Store Manager

Hours: 32hrs per week

Position description

WYSE London Management are dedicated to customer service, their team and driving results within an omni channel business. They have a passion for the WYSE London brand and a love for our product.

Our Supervisors/Assistant Store Managers have an inviting presence in our stores, communicate confidently and have a commercial knowledge which enables them to support the Store Manager and team to exceed all commercial targets.

In WYSE stores, in the absence of the Store Manager, our Assistant Managers and Supervisor have ultimate responsibility and accountability for their team, their customers and their store results.

Key Responsibilities

• Support the Store Manager to recruit and retain the best team
• Induct, coach and develop the store team
• Demonstrate the best-in-class customer service by building organic and long-lasting relationships with Wyse London customers
• Conduct personal styling sessions and WYSE Live with confidence
• Drive sales by supporting the Store Manager to deliver amazing visual merchandising and retail standards
• Assist the Store Manager to exceed targets by promoting omni channel and data capture
• Demonstrate a high level of product knowledge, sharing with the team, our customers and feeding back into seasonal product reviews
• Assist the Store Manager to identify opportunities to network in the local area to drive brand awareness and build business partnerships
• Manage all operational processes efficiently
• Support the Manager in managing all store controllable costs ultimately driving overall profitability of your store
• Taking full responsibility for their personal Health and Safety, that of Wyse customers and the store team

Key Skills and Behaviours

• A passion for people with the ability to build instant rapport with a warm approach
• A strong confident Leader who enjoys being hands on, leading by example 'making the first sale of the day!'
• Ability to motivate and develop the team through training and coaching
• Effective time management skills, the ability to multi-task
• Highly organised and efficient
• Able to identify problems and generate own solutions
• Effective and impactful communication skills
• Exceptional drive and determination to deliver in all areas

Key Performance Indicators

• Sales performance
• Units per transaction
• Data capture
• Order in store
• Conversion
• Stockless
• P&L
• Staff retention

Experience

• Essential
• Experience as a Supervisor or Assistant Manager in a retail store
• Effective communication skills
• Passion for people and delivering the best-in-class customer service
• True team player
• Positive, proactive and with a can-do mindset

Preferred

• Experience in fashion retail
• Good IT skills

How to apply

Applications to be sent to [e-mail]