Library Adviser

Royal Borough of Windsor and Maidenhead; Maidenhead; On-site; GBP 2,000 - 3,000; Part time

Job summary

A local government authority in Maidenhead is seeking a part-time Library Advisor to deliver exceptional customer service in libraries across the borough. The role involves assisting members with digital support, answering inquiries related to council services, and supporting library events. Ideal candidates are enthusiastic about public service and possess excellent digital and customer service skills. Additional perks include generous leave, pension plans, and employee rewards.

Benefits

32 days annual leave plus bank holidays

Local Government Pension scheme

Free employee parking

Discounted gym memberships

Employee Assistance Programme

Qualifications

• Enthusiastic about helping people and supporting community needs.
• Excellent digital skills to assist customers with devices.
• Ability to work independently at different library locations.

Responsibilities

• Deliver excellent customer service in library settings.
• Handle inquiries related to council services and community support.
• Support and deliver events within the library.

Skills

Customer service

Digital literacy

Emotional intelligence

Adaptability

Physical fitness

Job description

We have a great opportunity for a Library Advisor to join us!

This is a part-time permanent role based at Wraysbury Library but with a requirement to cover all libraries within the Borough. The full-time salary is £23,706- £25,306 per annum. (£2,402.60 - £2,564.76 pro rata)

About us:

The Royal Borough of Windsor and Maidenhead (RBWM)is set in the wider county of Berkshire, one ofthe most economically productive and innovative areas of the country. The library service takes pride in its exceptional team of dedicated professionals who are passionate about providing quality library services to the community.

This is an excellent opportunity for an enthusiastic Library Advisor to join our Library and Resident Contact (Face to Face) team.

The Role:

As part of the wider Library and Resident Services Team you will have a key role in delivering day to day library and council services at RBWM libraries.

Your role will involve:

• Delivering excellent customer service to library customers patiently and empathetically, understanding that all customer interactions make a difference
• Dealing with enquiries including council customer services and general community signposting and support services
• Assisting customers with digital support
• Supporting and delivering library events

What we are looking for:

• Someone who loves helping people
• An understanding of the value of the public library service to communities and individuals
• Excellent digital skills and the ability to show people how to use a variety of digital devices
• A love of books and reading
• Ability to work at any location in the Borough often single staffing.
• A level of physical fitness enabling carrying boxes of books, pushing loaded book trolleys and being on your feet for extended periods of time.
• Exceptional patience, adaptability and emotional intelligence

What we offer:

• 32 days annual leave plus bank holidays and option to purchase more.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the libraries.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: w/c 16 February 2026

If you wish to discuss this position informally, please contact:

Maggie Ross, Library and Resident Contact Team Leader - Operations, Partnerships and Community Development on 01628 796461

or

Jack Lamb, Library Supervisor on 01628 796023