Workshop Manager

Halfords; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retailer in the automotive sector is seeking a Workshop Team Leader in Guildford. This role involves leading a team to deliver technical solutions, maximizing performance, and ensuring compliance with health and safety standards. The ideal candidate will have Level 3 qualifications in Light Vehicle Maintenance and proven leadership skills. With generous benefits including discounts, annual leave, and career progression opportunities, this is a chance to be part of a dynamic, growing business focused on customer satisfaction.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven leadership and mentoring skills.
• Strong track record of meeting targets.
• Experience with compliance standards.

Responsibilities

• Lead the Workshop team to deliver technical solutions.
• Maximize team performance against sales targets.
• Ensure compliance with Health & Safety standards.

Skills

Leadership

Communication

Organizational abilities

Customer relationship management

Education

Level 3 in Light Vehicle Maintenance or equivalent

Job description

Responsibilities

• Lead the Workshop team to deliver technical solutions promptly.
• Collaborate with the Front of House team to ensure seamless customer service.
• Allocate jobs based on technical requirements and customer demand.
• Conduct daily huddles to keep the team informed and motivated.
• Inspire and mentor the team to develop their technical skills.
• Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.

Key Accountabilities

• Understand customer demand and manage the team to exceed expectations.
• Communicate clearly with customers about work options and implications.
• Maximize team performance against sales and customer service targets.
• Ensure compliance with Health & Safety and quality standards.
• Support team engagement and bring Halfords Values to life.

Qualifications

• Level 3 in Light Vehicle Maintenance or equivalent experience.
• Proven leadership and mentoring skills.
• Excellent communication and organisational abilities.
• Strong track record of meeting targets and building relationships.
• Experience with compliance standards and in-house systems.
• Valid driving license.

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

Benefits Include

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.