Workshop Manager

Volvo Group; Grays; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading automotive company in Grays is seeking an experienced Workshop Manager to oversee a large team of technicians. The role emphasizes managing customer satisfaction and workshop productivity, ensuring work quality and timely repairs. Candidates should have supervisory experience in an HGV workshop and skills in budgeting and employee management. Benefits include a competitive salary, healthcare cashback, pension scheme, and employee discounts. Join us to shape sustainable transport solutions and advance your career with innovative technologies.

Benefits

25 days holiday

7% matched pension scheme

Healthcare Cashback scheme

Employee discounts

Qualifications

• Experience supervising a workshop and managing technicians is essential.
• Must be capable of managing customer expectations and resolving issues.
• Experience in budgeting and planning workshop productivity is needed.

Responsibilities

• Manage the workshop's daily operations and staffing requirements.
• Ensure quality and timely completion of service and repair tasks.
• Report and optimize workshop productivity and profitability.

Skills

HGV workshop experience

Employee management skills

Identifying training needs

Reporting workshop KPI's

Budgeting and planning

Customer facing experience

Level 3 HGV Technician qualification

Education

Level 3 HGV Technician qualification

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Renault Trucks Essex is looking for an experienced Workshop Manager to manage a large workshop of technicians. You will therefore be experienced in supervising colleagues along with the control of work going through the workshop; a Retail Dealership workshop background is desirable.

Offering a basic up to £55,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.

Hours: Monday to Friday 40 hours - 08.00-17.00

As the most senior colleague below the Dealerpoint Manager, the Workshop Manager's core role is to proactively manage the customers' journey from "planning, arrival, quality of work through to Invoice / Claim closure." Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance Management of the team is a key part of the role along with dealing with employee issues on a day to day basis.

Skills and Experience

• HGV workshop experience at supervisor or above level
• Employee (Technician) management / supervisory skills and experience
• Identifying employee ongoing training needs
• Reporting workshop KPI's
• Budgeting and planning of workshop productivity / efficiency
• Customer facing experience with the ability to problem solve
• Ideally a level 3 HGV Technician qualification

Benefits

• 25 days holiday and rising with service
• Pension scheme - 7% matched
• Healthcare Cash Back Scheme
• Employee discounts across Retailers, Cinemas, Services +++
• Cycle to Work Scheme

Renault Truck Commercials is an Equal Opportunities Employer