Workshop Foreman

Abm; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities services provider is seeking a Workshop Foreman in Crawley to oversee daily operations in the service workshop. This role entails managing customer service inquiries, coordinating workshop tasks, and ensuring compliance with health and safety regulations. The ideal candidate will have proven workshop management experience, strong leadership abilities, and technical expertise in vehicle servicing. Benefits include various health and wellness programs, staff discounts, and a travel discount scheme.

Benefits

24/7 GP service

Mental health support

Cycle to work scheme

Employee discounts and offers

Qualifications

• Proven experience in a workshop or service management role.
• Strong leadership skills managing technical teams.
• Hands-on technical expertise in vehicle servicing and repairs.

Responsibilities

• Act as primary contact for customer service and workshop inquiries.
• Liaise with clients to manage expectations and resolve issues.
• Coordinate workshop tasks based on client requirements.

Skills

Workshop management

Leadership

Technical expertise in vehicle servicing

Customer service skills

Financial awareness

Education

City & Guilds NVQ Level 2 in Mechanical Commercial Vehicles

Tools

Truck File documentation system

Job description

Location

Location: ABM London Gatwick Airport

Overview

We are seeking a customer-focused and hands-on Workshop Foreman to lead the day-to-day operations of our service workshop. This role combines technical oversight with team coordination, ensuring high standards of service delivery and client satisfaction.

Responsibilities

• Act as the primary point of contact for all customer service and workshop-related inquiries.
• Liaise with clients to provide timely updates, manage expectations, and resolve service-related issues.
• Coordinate workshop loading in line with client requirements and operational capacity.
• Allocate tasks efficiently to engineers based on skill sets, availability, and job priority.
• Actively participate in technical tasks, providing hands-on support and leadership.
• Implement and maintain the Truck File programme for accurate service documentation and regulatory compliance.
• Conduct regular quality checks on service records and completed work.
• Monitor and manage parts expenditure to ensure cost-effective operations without compromising quality.
• Ensure all workshop activities comply with health and safety regulations and best practices.
• Complete all required reports accurately and on time.
• Fulfill any other reasonable work-related requests, including travel as necessary.
• Manage staff leave to ensure adequate workshop coverage.
• Oversee disciplinary matters in line with company policy.
• Coach and mentor team leaders to meet service level agreements.
• Ensure absence management processes are followed and escalate issues when necessary.
• Monitor employee sign-on / off compliance.
• Conduct appraisals and assessments to optimize staff performance and retention.
• Maintain staff discipline and compliance with company and regulatory requirements.
• Ensure all paperwork complies with GDPR.
• Follow all Group and company policies and procedures.
• Report deficiencies in systems or equipment that may impact service delivery or safety.
• Use all work equipment and PPE properly.
• Report issues or training needs to your line manager or via the divisional incident reporting system.

Required Skills & Experience

• Proven experience in a workshop or service management role, ideally within the automotive or commercial vehicle sector.
• Strong leadership skills with experience managing technical teams.
• Hands-on technical expertise in vehicle servicing and repairs.
• Proficient in service documentation systems, including Truck File.
• Excellent communication skills with a customer-focused approach.
• Financial awareness for managing budgets and controlling costs.
• Relevant technical qualifications, City & Guilds NVQ Level 2 in Mechanical Commercial Vehicles or equivalent.
• Team-oriented mindset with strong interpersonal skills.
• PCV / HGV License – highly desirable.
• Advanced diagnostic skills and knowledge of DVSA standards – desirable.

Benefits

We’re proud to offer a great range of benefits including :

• 24 / 7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our employee app with:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: resources on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

New Staff Rail Discount Scheme

The new scheme provides a 25% discount for airport workers on travel within the Staff Travel Area, on journeys starting or ending at Gatwick Airport Station. Tickets can now be purchased online, via a dedicated website for airport staff.

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.