Workshop Controller

Experis; Wales; On-site; GBP 36,000 - 50,000; Full time

Job summary

A long-established automotive group in Cardiff seeks a highly organised Workshop Controller to oversee the workshop operations, ensuring high standards and customer satisfaction. The role involves achieving revenue targets and managing staff efficiently in a fast-paced environment. Ideal candidates will have prior experience in workshop management and strong communication skills. The position offers a salary starting at £36,000 with OTE of £50,000.

Qualifications

• Prior experience as a Workshop Controller, Senior Technician, or Workshop Supervisor.
• Strong understanding of workshop scheduling and efficiency management.
• Confident in leading and motivating workshop staff.

Responsibilities

• Oversee daily running of the workshop ensuring productivity.
• Achieve daily and monthly revenue targets and KPIs.
• Communicate daily with customers regarding progress.

Skills

Communication skills

Workshop scheduling

Customer service skills

Leadership abilities

Organisational skills

Job description

Overview

Job Title: Workshop Controller
Location: Cardiff (On-site)
Salary: £36,000+ OTE = £50,000
Hours: Full-time - Monday to Friday (08:00-18:00), every 3rd Saturday (08:30-13:00)

About the Company (Anonymous Version): A long-established, family-run automotive group operating multiple franchised dealerships is seeking a highly organised and proactive Workshop Controller. The business manages sales, servicing, and maintenance across several well-known vehicle brands and supports approximately 50 workshop customer visits per day. The company has a customer-centric culture and operates across telephone, digital, and face-to-face channels. This role plays a key part in ensuring workshop efficiency, customer satisfaction, and operational compliance.

Role Overview

The Workshop Controller will oversee the daily running of a busy workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.

Key Responsibilities

• Workshop Performance
  • Achieve daily and monthly revenue targets and KPIs.
  • Maximise workshop efficiency and minimise technician idle time.
  • Ensure all required parts are ordered and available before job dates.
  • Communicate daily with customers regarding progress and optional upsell work.
  • Work closely with the Booking Advisor to review and manage job card appointments.
• Quality & Compliance
  • Oversee job card accuracy and ensure all documentation is completed.
  • Conduct quality control checks and ensure manufacturer brand compliance.
  • Maintain audit readiness across all manufacturer and ISO checks.
  • Enforce Health & Safety compliance at all times.
• Workshop Operations
  • Manage workshop access and security of tools, equipment, and consumables.
  • Perform quarterly stock checks on specialist equipment and tooling.
  • Maintain workshop cleanliness and operational discipline.
  • Oversee valeting quality and subcontractor relationships.
  • Ensure adequate staffing during opening hours.
  • Support and discipline workshop staff as required.

Ideal Candidate Profile

• Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
• Strong understanding of workshop scheduling, job allocation, and efficiency management.
• Excellent communication and customer service skills.
• Strong organisational ability and a methodical approach.
• Confident leading and motivating workshop staff.
• Able to work in a fast-paced environment and maintain high standards.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas