Workforce Systems Lead

NHS; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Workforce Systems Lead. You will be responsible for managing and optimising workforce information systems (ESR and OLM) and ensuring alignment with digital strategy. The ideal candidate will have experience in HR within the NHS, a degree or equivalent, and proficiency in workforce systems. This full-time role offers flexible and remote working options, with a focus on leading teams, optimizing data quality, and supporting HR projects.

Benefits

Flexible working

Home or remote working options

Qualifications

• Educated to degree level or equivalent experience, ideally with a background in analytics or CIPD qualified.
• Experience in a HR role in the NHS using ESR/OLM, with a track record in management reporting.
• Previous experience of managing a team.
• Ability to influence, negotiate, and persuade colleagues at all levels.

Responsibilities

• Lead and optimise workforce systems (ESR/OLM), ensuring integration with digital strategy.
• Drive system optimisation and manage a small team to deliver accurate workforce data and reports.
• Advise on system functionality and optimisation.
• Develop and deliver training and support materials for staff.

Skills

Management reporting

Data quality improvement

Training and workshop delivery

Influencing skills

Advanced IT skills

Analytical skills

Education

Degree level education or equivalent experience

Tools

ESR

OLM

Microsoft Office

Job description

As Workforce Systems Lead, you will be the organisations lead specialist user of workforce information systems, including ESR and OLM. Youll manage, develop, and align these systems with NHS Resolutions digital strategy, working closely with senior managers, HR/OD colleagues, and DDaTT to optimise workforce systems and deliver automation plans as part of our transformation programmes.

Main duties of the job

You'll drive system optimisation, influence stakeholders, develop manager capability, and ensure high-quality workforce data and reporting. This role also involves managing a small team, supporting HR&OD projects, and leading the implementation of future workforce solutions.

About us

NHS Resolution provides expertise to the NHS on resolving concerns fairly, sharing learning for improvement, and preserving resources for patient care. We operate to the highest professional standards, are the centre of expertise for resolving claims and disputes, and uphold ethical and respectful values in all our interactions.

Job responsibilities

The Opportunity

(1 year fixed term contract - maternity cover)

As Workforce Systems Lead, you will be the organisation’s lead specialist user of workforce information systems, including ESR and OLM. You’ll manage, develop, and align these systems with NHS Resolution’s digital strategy, working closely with senior managers, HR/OD colleagues, and DDaTT to optimise workforce systems and deliver automation plans as part of our transformation programmes.

You’ll drive system optimisation, influence stakeholders, develop manager capability, and ensure high-quality workforce data and reporting. This role also involves managing a small team, supporting HR&OD projects, and leading the implementation of future workforce solutions.

What you will be doing

Lead and optimise workforce systems (ESR/OLM), ensuring integration with NHSR’s digital strategy, developing and delivering atomisation and optimisation plans

Leading the delivery of accurate and timely workforce reporting for the organisation. Turing complex data into meaningful insight that supports continuous improvement

Responsible for improving data quality within ESR, carrying out audits, data cleansing and reconciliation work. Working collaboratively with other departments to maintain the accuracy of organisational hierarchies and workforce structures.

Influence and support internal stakeholders to prepare for system advancements

Manage a team to deliver accurate workforce data and reports

Advise on system functionality, configuration, and optimisation

Develop and deliver training, workshops, and support materials for staff

What you will bring

Educated to degree level or equivalent experience, ideally with background in analytics or CIPD qualified

Experience in a HR role in the NHS using ESR/OLM, with a track record in management reporting

Proficient in use of ESR/OLM system, the reporting functions and employee/manager self-service functionalities

Evidence of successfully using qualitative and quantitative data to create compelling arguments with influencing ability, distilling complex data and analysis into simple ideas.

Ability to influence, negotiate and persuade colleagues at all levels on complex and sensitive matters

Previous experience of managing a team

Advanced IT skills, including Microsoft Office and ESR/OLM systems

Experience in designing and delivering training and workshops

Person Specification

Qualifications

• Educated to degree level or equivalent experience, ideally with background in analytics or CIPD qualified

Experience

• Previous experience in an HR role in the NHS using ESR and OLM, with a proven track record of designing and producing management reporting packs and ad-hoc management information to time and requirements
• Evidence of being able to fully utilise the ESR and OLM system and reporting functions.
• Experience of line management and managing a team
• Evidence of successfully using qualitative and quantitative data to create compelling arguments with influencing ability, distilling complex data and analysis into simple ideas.
• Experience of successful working and communication with a range of professionals
• Experience of successfully leading and managing operational projects or improvement programmes
• Experience of working with senior staff across organisations
• Experience of managing or maintaining computerised personnel records
• Experience of designing and delivering workshops and training events
• Experience of reporting via workforce systems such as ESR and/or LMS or other IT related systems
• Process Mapping experience advantageous.
• Experience of procurement and commissioning, including leading tender processes for education and training services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working