Workday Post-Deployment Service Manager

Kainos; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions company in Belfast seeks a Service Manager to oversee the transition of Workday implementations into Post-Deployment Services. The role entails managing support delivery, ensuring client satisfaction, and assisting management in business growth initiatives. Ideal candidates will have experience in client service management and excellent communication skills.

Qualifications

• Experience managing client support services in a tech environment.
• Strong communication skills for client interactions.
• Ability to manage change controls and enhancement requests.

Responsibilities

• Manage the transition of Workday implementations into Post-Deployment Services.
• Ensure client satisfaction by meeting service level agreements.
• Assist senior management with business growth and support Pre-Sales activity.

Job description

Overview

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

The Service Manager will be required to manage the transition of Workday implementations from the delivery environment into Post-Deployment Services. They will manage the delivery of support services in line with the agreed service level agreements to a portfolio of Workday clients and delivery of small to medium change controls, enhancement requests and additional proactive services.

The Service Manager will also be responsible for managing the delivery of services to attain a high degree of client satisfaction by ensuring client requirements are fully achieved; seeking to improve the service to the benefit of both Kainos and the client; assisting the senior management team with business growth within existing accounts as well as supporting Pre-Sales activity for potential new clients.