Wine Waiter/Junior Sommelier

Eden Hotel Collection; Newton Abbot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel group in Newton Abbot is seeking a Sommelier to manage wine service and stock in the restaurant. The ideal candidate will have experience in hospitality and exceptional customer service skills. A WSET diploma is preferred, with training available for the right candidate. Enjoy benefits such as enhanced leave, wellness programs, and opportunities for professional growth within a collaborative culture.

Benefits

Enhanced annual leave

Live in accommodation available

Health plans and wellbeing support

Cycle to Work Scheme

Discounts on retail and leisure activities

Qualifications

• Previous experience in hospitality or as a Sommelier preferred.
• Exceptional customer service skills required.
• WSET qualification is beneficial but training can be provided.

Responsibilities

• Oversee wine service in the restaurant.
• Manage stock levels and develop the wine list.
• Train staff to recommend wines to guests.

Skills

Customer service

Wine knowledge

Team collaboration

Education

WSET level 3 or 4 diploma

Job description

Overview

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.

We offer minimum 40-hour per week employment contracts, but we understand that everyone’s needs are different. That’s why we’re happy to discuss part-time contracts to fit around your individual schedule.

What We Offer

• Full-time (45 hours per week) or Part-time Contracts tailored to your lifestyle.
• Overtime Pay – you’ll be paid for every hour worked beyond your contracted hours.

Whether you're seeking a full-time role or looking for part-time work that fits around other commitments, we have different options available.

Role and Responsibilities

As a Sommelier you will oversee all aspects of the wine service in the restaurant and contribute to the development of the wine list for the resort. This will include serving wine within the restaurant and bar service, managing stock levels and helping develop our teams to be able to recommend and sell wines to customers both to complement their tastes and to pair with their menu choices.

What You’ll Need

• Previous experience within the hospitality sector or specifically in a role working with wines; ideally this would be within a Sommelier or supplier background.
• Exceptional customer service skills, with a genuine passion for sharing your knowledge to enhance guest dining experience.
• A WSET level 3 or 4 diploma or equivalent Sommelier qualification is preferred but not essential as we can provide this training as you become settled in your role.

What’s in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.

Our bespoke Eden Extra’s benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Live in accommodation available;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities;
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
• Return to work financial support for those returning from maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!

Culture and Inclusion

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

• An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;
• A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
• A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

Eden Hotel Collection is a passionate advocate of providing equitable workplace’s, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values led approach based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplace’s, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

INDMP