Welsh-Speaking Receptionist & Telephonist

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health organization in Wales is seeking a dedicated Receptionist/Telephonist to provide exceptional service in a busy environment. This role requires strong communication skills and confidence in dealing with the public, both over the phone and in person. Candidates should have a high standard of education and experience in customer services. Fluency in Welsh is essential for this position. Join the team to help support patient care across North Wales.

Qualifications

• Experience of using Microsoft Office packages.
• Experience of working within a Primary Care NHS setting.
• General understanding of the way the NHS functions.

Responsibilities

• Deal with patient enquiries efficiently and courteously.
• Work flexibly with other practice staff to ensure adequate staffing.
• Demonstrate a client-focused attitude.

Skills

Confidence in dealing with the public

Communication skills

Ability to work as part of a team

Previous experience in busy reception

Customer service experience

Education

Education to a high standard

NVQ level 1 in customer services or equivalent

Tools

Microsoft Office

EMIS

Job description

A leading health organization in Wales is seeking a dedicated Receptionist/Telephonist to provide exceptional service in a busy environment. This role requires strong communication skills and confidence in dealing with the public, both over the phone and in person. Candidates should have a high standard of education and experience in customer services. Fluency in Welsh is essential for this position. Join the team to help support patient care across North Wales.