Wellness Host: Front-Line Wellness & Tech Support

ISS Facilities Services; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading workplace management company in Greater London is seeking a proactive Wellness Host to guide colleagues in using fitness facilities. Responsibilities include providing technical support, managing memberships, and ensuring a welcoming environment. Required qualifications include excellent communication skills and experience in a customer-facing role. Passion for health and wellbeing is crucial. This full-time role offers a chance to contribute to a positive wellness journey for colleagues.

Qualifications

• Experience in a high-end, customer-facing environment.
• Ability to lift up to 25 kg safely.
• Familiarity with digital systems.

Responsibilities

• Act as the primary point of contact within the fitness and wellness facility.
• Provide technical support for digital wellness solutions and gym equipment.
• Manage CRM software for memberships, bookings, and procedures.
• Deliver exceptional welcome experiences in-person and via digital channels.

Skills

Excellent communication skills (written and verbal)

Organisational skills

Confidence using digital fitness solutions and CRM platforms

Self‑motivated and adaptable

Passion for health and wellbeing

Education

First aid certification (training provided if needed)

Tools

Microsoft Office (intermediate/advanced level)

CRM software

Job description

A leading workplace management company in Greater London is seeking a proactive Wellness Host to guide colleagues in using fitness facilities. Responsibilities include providing technical support, managing memberships, and ensuring a welcoming environment. Required qualifications include excellent communication skills and experience in a customer-facing role. Passion for health and wellbeing is crucial. This full-time role offers a chance to contribute to a positive wellness journey for colleagues.