Wellness Host

ISS; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading workplace management company based in London is seeking a Wellness Host to be the welcoming face of their wellness space. This role involves guiding colleagues through digital wellness solutions, promoting wellness initiatives, and providing technical support. Ideal candidates will have experience in customer-facing environments, excellent communication skills, and a passion for health and wellbeing. A supportive workplace committed to inclusivity and continuous improvement is offered.

Qualifications

• Experience in a high-end, customer-facing environment.
• Excellent communication skills (written and verbal).
• Organisational skills and familiarity with digital systems.
• Proficiency in Microsoft Office (intermediate/advanced level).
• Confidence using digital fitness solutions and CRM platforms.
• First aid certification (training provided if needed).
• Ability to lift up to 25 kg safely.
• Self‑motivated, team‑oriented, and adaptable under pressure.
• Passion for health, wellbeing, and continuous improvement.

Responsibilities

• Act as the primary point of contact within the fitness and wellness facility.
• Provide technical support for digital wellness solutions and gym equipment.
• Manage CRM software for memberships, bookings, and procedures.
• Deliver exceptional welcome experiences in-person and via digital channels.
• Promote wellness offerings through walkarounds, engagement, and social media.
• Maintain a clean, safe, and presentable wellness space.
• Log helpdesk tickets and liaise with service partners.
• Assist with administrative tasks related to external providers.
• Ensure compliance with health and safety regulations.

Skills

Customer-facing experience

Excellent communication skills

Organisational skills

Proficiency in Microsoft Office

Confidence using digital fitness solutions

First aid certification

Ability to lift up to 25 kg

Self-motivated

Team-oriented

Adaptable under pressure

Passion for health and wellbeing

Job description

Overview

As a Wellness Host, you will be the welcoming face of our wellness space, guiding colleagues through our digital wellness ecosystem and ensuring a positive and safe experience. You will play a key role in maintaining high facility standards, supporting users with technical queries, and promoting wellness offerings across the site.

Key Responsibilities

• Act as the primary point of contact within the fitness and wellness facility
• Provide technical support for digital wellness solutions and gym equipment
• Manage CRM software for memberships, bookings, and procedures
• Deliver exceptional welcome experiences in-person and via digital channels
• Promote wellness offerings through walkarounds, engagement, and social media
• Maintain a clean, safe, and presentable wellness space including changing rooms, lockers, and studios
• Log helpdesk tickets and liaise with service partners as needed
• Assist with administrative tasks related to external providers and daily operations
• Ensure compliance with health and safety regulations

Qualifications

• Experience in a high-end, customer-facing environment
• Excellent communication skills (written and verbal)
• Organisational skills and familiarity with digital systems
• Proficiency in Microsoft Office (intermediate/advanced level)
• Confidence using digital fitness solutions and CRM platforms
• First aid certification (training provided if needed)
• Ability to lift up to 25 kg safely
• Self‑motivated, team‑oriented, and adaptable under pressure
• Passion for health, wellbeing, and continuous improvement, Disability Confident

About

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.