Wellness Client Services Manager — Growth & Impact

NADclinic- Producers of the worlds premium NAD+; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wellness organization in the City Of London is seeking a proactive Client Services Manager to oversee customer service operations and manage client communication. The role includes collaborating with various teams to enhance the customer journey, driving sales through effective service, and building a high-performing client services team. Ideal candidates will have proven experience in customer service roles, strong communication skills, and the ability to manage multiple channels. This position offers a competitive salary and a supportive working environment.

Benefits

Competitive salary and benefits package

Supportive, vibrant working environment

Complimentary treatments

Friends and family discounts

Qualifications

• Proven experience in customer service, client services, or account management roles.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Oversee and manage all aspects of customer service and client communication.
• Collaborate with internal teams to support the customer journey.
• Drive sales revenue through strategic up-selling and cross-selling.

Skills

Customer service experience

Communication skills

Organizational skills

CRM proficiency

Team management experience

Tools

Salesforce

HubSpot

Job description

A leading wellness organization in the City Of London is seeking a proactive Client Services Manager to oversee customer service operations and manage client communication. The role includes collaborating with various teams to enhance the customer journey, driving sales through effective service, and building a high-performing client services team. Ideal candidates will have proven experience in customer service roles, strong communication skills, and the ability to manage multiple channels. This position offers a competitive salary and a supportive working environment.