Wellbeing Support Manager

CHARITY PEOPLE; Redditch; Remote; GBP 40,000; Full time

Job summary

A leading charity organization is seeking a Wellbeing Support Manager to lead their Wellbeing Conversations service, supporting nurses and midwives across the UK. The role involves delivering high-quality emotional support, managing service delivery, and maintaining relationships with referral partners. Ideal candidates will have a coaching qualification, excellent communication skills, and an understanding of the challenges within nursing and midwifery. This position offers a salary of £40,000 and the option for remote or hybrid work.

Benefits

30 days annual leave

Employer pension contribution up to 8%

Flexible working conditions

Professional development opportunities

Qualifications

• Experience supporting individuals in stressful situations.
• Understanding of nursing and midwifery pressures.
• Knowledge of mental health support services.

Responsibilities

• Lead daily delivery of Wellbeing Conversations service.
• Conduct triage calls and provide reflective listening.
• Identify service development trends based on feedback.

Skills

Listening and communication skills

Organisational skills

Compassion

Proactive approach

Education

Coaching qualification

Tools

CRM systems

Job description

Overview

Do you believe in the power of listening to change lives?

Charity People is proud to be partnering with a charity supporting nurses and midwives to recruit a Wellbeing Support Manager, a unique opportunity to lead a pioneering wellbeing service supporting the UK's nursing and midwifery workforce.

Salary: £40,000

Contract: 12-month fixed term (potential to extend, subject to funding)

Location: Remote or hybrid (Head Office: Redditch, Worcestershire)

Hours: Full time, 35 hours per week (some evening & weekend work)

Benefits: 30 days annual leave (including 3 days over Christmas) plus bank holidays; up to 8% employer pension contribution; flexible working; regular professional supervision and development opportunities; supportive, values-driven culture

About the Charity

We are partnering with a charity with a 108-year history of supporting the nursing and midwifery family when they face crisis or hardship. At a time when the profession is under unprecedented strain, staff shortages, cost of living pressures, burnout, the demand for the charity's support is at an all-time high.

To address this need, the charity is launching its Wellbeing Conversations service, providing emotional support, reflective listening, and practical guidance to help nurses and midwives navigate stress, uncertainty, and challenging times. Delivered in partnership with Thank You Healthcare Staff, this service aims to support NHS professionals to remain in, or return to, work. This is a unique opportunity to take a leading role in shaping and delivering a service that has a real, tangible impact on the lives of frontline healthcare professionals.

The Role

As Wellbeing Support Manager (known internally as Wellbeing Lead), you will take full ownership of the charity's Wellbeing Conversations service, manage your own diary and deliver high-quality support to nursing and midwifery professionals.

Your responsibilities

• Leading the day-to-day delivery of the Wellbeing Conversations service
• Conducting triage calls and virtual sessions, offering reflective listening and signposting support
• Identifying trends and themes to inform service development and influence the charity's broader support offer
• Maintaining accurate records in line with data protection legislation
• Producing evaluation reports and sharing insights with stakeholders
• Building strong relationships with referral partners and the funder

This is a dynamic role with variety built in. One day you may be supporting an individual struggling with self-doubt, and the next you could be presenting to partners, contributing to service development, or preparing impact data for the communications team.

About You

We are looking for a compassionate, proactive professional with:

• A valid coaching qualification
• Experience supporting individuals experiencing stress, overwhelm, or challenging life circumstances
• An understanding of the pressures facing nursing and midwifery professionals
• Knowledge of national mental health support services
• Excellent listening and communication skills
• Strong organisational skills and the ability to manage your own workload independently
• A commitment to diversity, equity and inclusion

Desirable (but not essential) experience includes:

• Working as a nursing or midwifery professional
• Supporting survivors of domestic abuse
• Mental Health First Aid or similar qualification
• Experience using CRM systems and creating evaluation reports

This is a vital role at a pivotal time for nursing and midwifery professionals. By leading the Wellbeing Conversations service, you will directly support those who care for the nation, helping them navigate stress, uncertainty, and challenging times. If you are passionate about making a real difference and want to be part of a mission-driven charity, we would love to hear from you!

How to Apply

Please get in touch with Priya Vencatasawmy ([e-mail]) at Charity People to receive more information on how to apply.

The role will close on Monday the 6th of October. Interviews: 14th / 15th of October.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.