Wellbeing Referral Coordinator

Essex County Council; Great Burstead; On-site; GBP 25,000 - 28,000; Full time

Job summary

A local authority in the UK is seeking a Wellbeing Referral Coordinator to manage mental health referrals and provide administrative support within Adult Social Care. The role includes liaising with service users, analyzing data for performance reports, and participating in community wellness activities. Ideal candidates will have a strong understanding of mental health and excellent communication skills. This is a permanent, full-time position with a salary range of £25,081 to £27,653 per annum.

Qualifications

• Good working knowledge of mental health and support strategies.
• Understanding of adult social care and complex needs of vulnerable adults.
• Ability to work autonomously and manage own workload.

Responsibilities

• Coordinate and support the delivery of mental health and wellbeing tasks.
• Manage referrals and triage support for service users.
• Deliver high-quality administrative support to the team.

Skills

Communication Skills

Knowledge of Mental Health

Administrative Skills

IT Proficiency

Education

Educated to RQF level 2 (GCSE) including English

Job description

Wellbeing Referral Coordinator

Permanent, Full Time

£25,081 to £27,653 per annum

Location: Basildon

Closing Date: Wednesday 1st October 2025 at 11.59pm

Areas Covered: South and West Essex.

Interview Date: Monday 13th October 2025

The Opportunity

The Early Help & Wellbeing Team is a welcoming, compassionate, and exciting team to work in, offering preventative and early help to connect people to opportunities in their own communities and provide support that enables them to achieve personal ambitions, goals, and aspirations.

Mental health social care is transforming into a new operational delivery model improving our early intervention and prevention offer to Essex residents with a focus on people currently not receiving services or falling through existing gaps. The offer is to ensure care act compliance across the system offering information advice and guidance and providing support to improve wellbeing outcomes. Within this service there will be a mixture of the team carrying out direct work alongside adults and completing care act assessments relevant to wellbeing outcomes and the completion of care act reviews.

The Role

The Wellbeing Referral Co-ordinator will be required to effectively coordinate and support the delivery of tasks, processes and activities relating to meeting the mental health and wellbeing needs of the Essex population within Adult Social Care.

The Wellbeing Referral Coordinator will support the Early help and wellbeing team which is a newly created merged ASC service focusing on wellbeing outcomes for people.

The role must be able to manage a number of differing tasks, manage the front door to the team including having detailed conversations with the public around enquiries. The role must also demonstrate excellent administrative skills and the flexibility of being able to manage differing priorities.

Accountabilities

• Manage the referrals from public and agencies; into the Early help and wellbeing team and support the team by triaging and signposting to community support which enables service users to receive excellent information, advice, and guidance.
• Manage spreadsheets, analyse data, and produce performance reports for the Early help and wellbeing team, which will be presented at the Mental health transformation board.
• Deliver a high-quality administrative support service to the team in relation to managing the referrals into the service. This includes inputting information into the social care management system and supporting administrative tasks associated with incoming work.
• Work collaboratively with colleagues and team manager to ensure consistency of processes and ability to challenge and escalate to managers any complex situations and scenarios involving people contacting the team.
• Managing contact from internal and external partners via email contact or phone contact to ensure a collaborative and efficient response.
• Liaising with corporate communications team for social media presence.
• Involvement in team activities such as mental health awareness events and any team activities associated with promotion of services, this will be taking an active role alongside the team.
• Managing team share and resources to ensure information is relevant and up to date.
• Any other administrative duties relevant to supporting the team function. This could include maintaining a training matrix and taking team meeting minutes.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) including English, or equivalent by experience.
• Good working knowledge of mental health, to include an understanding of the types of mental ill health, the effect of being mentally unwell, and the ways in which someone with a mental health problem can be supported into recovery.
• Excellent communication skills, both verbal and written.
• A good understanding of adult social care and current national social care and health agenda and the range of complex needs of vulnerable adults at risk.
• A working knowledge of the Care Act and excellent understanding of the key principles and an understanding of Inclusive Essex.
• A good working knowledge and ability to use information technology and related systems.
• The ability to work autonomously and manage own workload.